Streamyx complaint by customers: a case study in Telekom Malaysia Berhad Melaka / Nur Syahirah Mahassan

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Streamyx complaint by customers: a case study in Telekom Malaysia Berhad Melaka / Nur Syahirah Mahassan

The purpose of this study is to identify what are the problems that have been faced by customers when using Streamyx since it was launched in 200, what are the causes of those problems happen and also to observe what are the action taken by Telekom Malaysia to overcome complains and to suggest the a...

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Bibliographic Details
Main Author:	Mahassan, Nur Syahirah
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2011
Subjects:	Online information services industry. Including Internet service providers Consumer satisfaction Consumer complaints. Complaint letters
Online Access:	https://ir.uitm.edu.my/id/eprint/26196/

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