The effectiveness of Customer Management Department in Telekom Malaysia consumer sales Selangor in retaining their existing customers / Nur Solatul Ima Sahidan

The effectiveness of Customer Management Department in Telekom Malaysia consumer sales Selangor in retaining their existing customers / Nur Solatul Ima Sahidan

This study was an attempt to examine the effectiveness of Customer Management Department in Telekom Malaysia Consumer Sales Selangor in retaining their existing customers. The objectives of the study reported in this paper were to identify the satisfaction of customers towards TM Consumer Sales Sela...

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Bibliographic Details
Main Author: Sahidan, Nur Solatul Ima
Format: Student Project
Language:English
Published: Faculty of Business and Management 2008
Subjects:
Consumer satisfaction
Customer services. Customer relations
Job satisfaction
Online Access:https://ir.uitm.edu.my/id/eprint/26185/

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