A study on factors influencing customer satisfaction among local tourists toward budget hotels in Bandaraya Melaka / Nurfatin Kamila Arifen

QR Code

A study on factors influencing customer satisfaction among local tourists toward budget hotels in Bandaraya Melaka / Nurfatin Kamila Arifen

The number of budget hotel in Melaka is increasing nowadays. Budget hotel that provides simple rooms and meals at lower cost has become an alternative for the customer who just wants to have a room with a bed and shower. Although there are researches examine the relationship between the SERVQUAL mod...

Full description

Bibliographic Details
Main Author:	Arifen, Nurfatin Kamila
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2019
Subjects:	Travel. Voyages and travels (General) Consumer satisfaction Hospitality industry. Hotels, clubs, restaurants, etc. Food service
Online Access:	https://ir.uitm.edu.my/id/eprint/25963/

Similar Items

An empirical assessment of tourist loyalty towards budget accommodation service / Tintin Suhaeni ... [et al.]
by: Suhaeni, Tintin, et al.
Published: (2019)

Tourists' value orientations, environmental concern and perception toward appropriate use of national parks / Seyed Ahmad Moumen Ghazvini
by: Ghazvini, Seyed Ahmad Moumen
Published: (2014)

Business strategy, environmental variables, and performance of hotels in Batam City, Indonesia / Agus Riyadi
by: Riyadi, Agus
Published: (2009)

Muslim customer perceived value (MCPV) and tourists' travel decision making in purchasing Islamic tour package / Nurafiqah Mohamad Musa
by: Mohamad Musa, Nurafiqah
Published: (2017)

Information and communication technology application’s usage in hotel industry / Azdel Abdul Aziz... [et al.]
by: Abdul Aziz, Azdel, et al.
Published: (2012)

Tourists’ perception of hotel frontlines’ questionable behaviors in Penang Island / Fairuz Abd Hakim, Norhamizan Hamir and Nor Azhar Mohd Taib
by: Abd Hakim, Fairuz, et al.
Published: (2011)

Factors influence tourist satisfaction in visiting Kota Kinabalu Sabah / Mohd Hamizi Abd Hamid and Khaleeda Maizura Kalimin
by: Abd Hamid, Mohd Hamizi, et al.
Published: (2014)

Linking ‘Halal’ friendly hotel attributes and customer satisfaction : the islamic tourism sector / Lennora Putit ... [et al.]
by: Putit, Lennora, et al.
Published: (2016)

International tourists revisit intention: A case of the United Arab emirates / Abdul Rahim Julaimi, Salim Abdul Talib and Mohd Zulhilmi Suhaimi
by: Julaimi, Abdul Rahim, et al.
Published: (2016)

Historical Service Quality Assessment of Malaysia’s World Heritage Site / Hasnawati Haji Guliling and Yuhanis Abdul Aziz
by: Haji Guliling, Hasnawati, et al.
Published: (2018)

The relationship between approach behavior and servicescape of event organized by Tourism Malaysia / Nor Azreen Kamaruddin
by: Kamaruddin, Nor Azreen
Published: (2006)

Domestic travel behaviour among Generation Y / Farhan Faat, Nurul Hazirah Mohd Nasir and Nik Mohd Shahril Nik Mohd Nor
by: Faat, Farhan, et al.
Published: (2017)

Perceived value in peer-to-peer (P2P) accommodation: A case of Airbnb / Izyanti Awang Razli, Salamiah A. Jamal and Mohd Salehuddin Mohd Zahari
by: Awang Razli, Izyanti, et al.
Published: (2017)

Islamic tourism: factors that influence Middle East tourists to choose Malaysia as their choice destination / Norfarahdillah Idris
by: Idris, Norfarahdillah
Published: (2013)

Travel budget recommendation system by using rule-based filtering / Nor Anis Arina Zafie
by: Zafie, Nor Anis Arina
Published: (2020)

Damai Saujana Homestay Agency / Musa Tompang … [et al.]
by: Tompang, Musa, et al.
Published: (2004)

Roadmap of ecotourism development for emerging tourism destination in the Philippines / Ma. Gerlia Aujero-Blanza.
by: Aujero-Blanza, Ma. Gerlia
Published: (2019)

Customer segmentation approaches and hotel occupancy performance: A case study of 4 and 5 star hotels in Klang Valley / Noor Azmi Ahmad... [et al.]
by: Ahmad, Noor Azmi, et al.
Published: (2011)

Barriers to community participation in tourism development in island destination / Nor Azah Mustapha and Inoormaziah Azman
by: Mustapha, Nor Azah, et al.
Published: (2013)

Attraction of three-star hotel through alternative entertainments / Rashidi Othman … [et al.]
by: Othman, Rashidi, et al.
Published: (2017)

A snapshot of yield management practices among front office employees in Kuala Lumpur five star hotels / Dian Aszyanti Atirah Mohd Asri
by: Mohd Asri, Dian Aszyanti Atirah
Published: (2014)

Preservation of historical schools and heritage tourism in Malaysia / Jamalunlaili Abdullah, Saniah Ahmad Zaki and Suzlyna Abdul Latib
by: Abdullah, Jamalunlaili, et al.
Published: (2008)

Cultural heritage interpretation in museum - its relation to visitors’ experience and satisfaction / Hamimi Omar and Norhanim Abdul Razak
by: Omar, Hamimi, et al.
Published: (2015)

Impact of social media on e-tourism : a critical analysis of determinants of decision making / V. Sivakumar.
by: Sivakumar, V., et al.
Published: (2019)

The effects of hotel customer-based experience, motivation factors and brand image on hotel loyalty in Iran / Yeganehsadat Hosseini
by: Hosseini, Yeganehsadat
Published: (2018)

Strategy and structure of the hotel industry in Malaysia / Salleh Mohd Radzi ... [et al.]
by: Mohd Radzi, Salleh, et al.
Published: (2007)

Factors influence on revisit: De Rhu Beach Resort / Muhammad Akmal Haikal Zainol Abidin
by: Zainol Abidin, Muhammad Akmal Haikal
Published: (2016)

A study on impulse buying behaviour of european tourists at airport environment KKIA Terminal 1 / Harijah Bakar
by: Bakar, Harijah
Published: (2014)

Hotel website dimension: Analyzing customers’ preferences / Azdel Abdul Aziz... [et al.]
by: Abdul Aziz, Azdel, et al.
Published: (2011)

Syariah compliant hotel: The concept and practices / Nur’Hidayah Che Ahmat ... [et al.]
by: Che Ahmat, Nur’ Hidayah, et al.
Published: (2015)

Destination image evolvement through experiential marketing / Nor Aminin Mohd Khalid, Rosmimah Mohd Roslin
by: Mohd Khalid, Nor Aminin, et al.
Published: (2016)

Exploring potential ecotourism products in Sabah, Malaysia / Velan Kunjuraman and Rosazman Hussin.
by: Kunjuraman, Velan, et al.
Published: (2019)

A study on tourists’ motivation of visiting Kuching city, Sarawak / Abdul Zaheed Hanafi Sapheri & Aminah Mohamad Jainal
by: Sapheri, Abdul Zaheed Hanafi, et al.
Published: (2018)

A preliminary study on the benefits of loyalty programs in Malaysian city hotels / Jazira Anuar, Norzuwana Sumarjan and Salleh Mohd Radzi
by: Anuar, Jazira, et al.
Published: (2013)

Business environmentalism strategy, competitive advantage and organisational performance in Malaysian hotel industry / Junaidah Jaidi
by: Jaidi, Junaidah
Published: (2018)

Factors influence guests’ satisfaction to continually accommodate at Hatten Hotel / Nurul Farhana Abd Majid
by: Abd Majid, Nurul Farhana
Published: (2014)

Customer repurchase intentions on Ramadhan iftar buffet in 4 & 5 star hotels / Fatmawati Abdul Fatah
by: Abdul Fatah, Fatmawati
Published: (2016)

Market segmentation strategies and occupancy performance of 4 and 5 star hotels in Klang Valley / Noor Azmi Ahmad
by: Ahmad, Noor Azmi
Published: (2010)

The relationship between by stander participation behavior and innovative capability in the Malaysian hotel industry / Nesin Elizabeth Kinat and Noormala Amir Ishak
by: Kinat, Nesin @ Elizabeth, et al.
Published: (2018)

Hospitality industry careers: Analysis on students interest based on different location of upbringing and secondary school background / Mohd Salehuddin Mohd Zahari, Fadzillah Mohd Shariff and Tuan Ahmad Tuan Ismail
by: Mohd Zahari, Mohd Salehuddin, et al.
Published: (2014)