Influence of services quality on customer satisfaction towards Hotel Sentral Riverview Melaka / Nur Dini Zafirah Suhaimi

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Influence of services quality on customer satisfaction towards Hotel Sentral Riverview Melaka / Nur Dini Zafirah Suhaimi

The main objectives of this study were to identify the factors that influence customer satisfaction towards Hotel Sentral Riverview Melaka.. The variables included in this research are tangible, reliability, responsiveness, assurance and empathy as independent variables and customer satisfaction as...

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Bibliographic Details
Main Author:	Suhaimi, Nur Dini Zafirah
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2019
Subjects:	Total quality management. Benchmarking Consumer satisfaction
Online Access:	https://ir.uitm.edu.my/id/eprint/25831/

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