A study on the factors influencing service quality dimensions towards organizational performance at ProEight Offshore Engineering Sdn. Bhd. / Muhammad Hafiz Md Radzi

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A study on the factors influencing service quality dimensions towards organizational performance at ProEight Offshore Engineering Sdn. Bhd. / Muhammad Hafiz Md Radzi

This thesis presents a study, which has sought to take steps towards increasing knowledge on the performance of the service quality provided by ProEight Offshore Engineering Sdn. Bhd. ProEight Offshore Engineering is one company that focus on delivering refurbishment service to the related industry...

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Bibliographic Details
Main Author:	Md Radzi, Muhammad Hafiz
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management, Universiti Teknologi MARA 2011
Subjects:	Total quality management. Benchmarking Consumer satisfaction Performance standards
Online Access:	https://ir.uitm.edu.my/id/eprint/25632/

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