Servicecapes importance and its impact towards employees’ satisfaction at Alam Maritim (M) Sdn. Bhd. / Mohd Insan Tokshim

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Servicecapes importance and its impact towards employees’ satisfaction at Alam Maritim (M) Sdn. Bhd. / Mohd Insan Tokshim

Servicecapes was introduced by Boom and Bitner to emphasize the impact of physical environment in which a service process takes place. The impact of physical environment is taken lightly by many organizations without realizing the negative impact towards customer and also employees’ satisfaction. Wi...

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Bibliographic Details
Main Author:	Tokshim, Mohd Insan
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2010
Subjects:	Labor. Work environment Job satisfaction Turnover of employees. Labor turnover
Online Access:	https://ir.uitm.edu.my/id/eprint/25470/

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