Servicecapes importance and its impact towards employees’ satisfaction at Alam Maritim (M) Sdn. Bhd. / Mohd Insan Tokshim
Servicecapes was introduced by Boom and Bitner to emphasize the impact of physical environment in which a service process takes place. The impact of physical environment is taken lightly by many organizations without realizing the negative impact towards customer and also employees’ satisfaction. Wi...
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| Format: | Student Project |
| Language: | English |
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Faculty of Business and Management
2010
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| Online Access: | https://ir.uitm.edu.my/id/eprint/25470/ |
| _version_ | 1848806266322812928 |
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| author | Tokshim, Mohd Insan |
| author_facet | Tokshim, Mohd Insan |
| author_sort | Tokshim, Mohd Insan |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | Servicecapes was introduced by Boom and Bitner to emphasize the impact of physical environment in which a service process takes place. The impact of physical environment is taken lightly by many organizations without realizing the negative impact towards customer and also employees’ satisfaction. With the growing awareness of each individual towards the importance of servicecapes, organizations must not overlook the impact it gives. Managers have tried numerous ways to ensure that employees’ job satisfaction is at the peak. Though servicecapes may seem as if it is a light problem but certain organizations seem to have high staff turnover rate due to the weak servicecapes implementation within the organization. Thus, Alam Maritim Sdn Berhad must ensure that the organization is also at par with the current servicecapes issue otherwise they would come to serious injuries or complaints and might end up collapsing the company. |
| first_indexed | 2025-11-14T22:24:12Z |
| format | Student Project |
| id | uitm-25470 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T22:24:12Z |
| publishDate | 2010 |
| publisher | Faculty of Business and Management |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-254702019-11-19T09:06:56Z https://ir.uitm.edu.my/id/eprint/25470/ Servicecapes importance and its impact towards employees’ satisfaction at Alam Maritim (M) Sdn. Bhd. / Mohd Insan Tokshim Tokshim, Mohd Insan Labor. Work environment Job satisfaction Turnover of employees. Labor turnover Servicecapes was introduced by Boom and Bitner to emphasize the impact of physical environment in which a service process takes place. The impact of physical environment is taken lightly by many organizations without realizing the negative impact towards customer and also employees’ satisfaction. With the growing awareness of each individual towards the importance of servicecapes, organizations must not overlook the impact it gives. Managers have tried numerous ways to ensure that employees’ job satisfaction is at the peak. Though servicecapes may seem as if it is a light problem but certain organizations seem to have high staff turnover rate due to the weak servicecapes implementation within the organization. Thus, Alam Maritim Sdn Berhad must ensure that the organization is also at par with the current servicecapes issue otherwise they would come to serious injuries or complaints and might end up collapsing the company. Faculty of Business and Management 2010 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/25470/1/PPb_MOHD%20INSAN%20%20TOKSHIM%20BM%20M%2010_5.pdf Tokshim, Mohd Insan (2010) Servicecapes importance and its impact towards employees’ satisfaction at Alam Maritim (M) Sdn. Bhd. / Mohd Insan Tokshim. (2010) [Student Project] <http://terminalib.uitm.edu.my/25470.pdf> (Unpublished) |
| spellingShingle | Labor. Work environment Job satisfaction Turnover of employees. Labor turnover Tokshim, Mohd Insan Servicecapes importance and its impact towards employees’ satisfaction at Alam Maritim (M) Sdn. Bhd. / Mohd Insan Tokshim |
| title | Servicecapes importance and its impact towards employees’ satisfaction at Alam Maritim (M) Sdn. Bhd. / Mohd Insan Tokshim |
| title_full | Servicecapes importance and its impact towards employees’ satisfaction at Alam Maritim (M) Sdn. Bhd. / Mohd Insan Tokshim |
| title_fullStr | Servicecapes importance and its impact towards employees’ satisfaction at Alam Maritim (M) Sdn. Bhd. / Mohd Insan Tokshim |
| title_full_unstemmed | Servicecapes importance and its impact towards employees’ satisfaction at Alam Maritim (M) Sdn. Bhd. / Mohd Insan Tokshim |
| title_short | Servicecapes importance and its impact towards employees’ satisfaction at Alam Maritim (M) Sdn. Bhd. / Mohd Insan Tokshim |
| title_sort | servicecapes importance and its impact towards employees’ satisfaction at alam maritim (m) sdn. bhd. / mohd insan tokshim |
| topic | Labor. Work environment Job satisfaction Turnover of employees. Labor turnover |
| url | https://ir.uitm.edu.my/id/eprint/25470/ |