A study on: the customer service of Management System Certification Department SIRIM QAS International Sdn. Bhd. / Mohd Haziq Samsudin

QR Code

A study on: the customer service of Management System Certification Department SIRIM QAS International Sdn. Bhd. / Mohd Haziq Samsudin

The issue of this report is the customer service of SIRIM QAS International Sdn. Bhd. which is based on the services given from the Management System Certification Department, Sales and Customer Service section that I have been position on my bachelor practicum on 30 November 2009 until 16 April 201...

Full description

Bibliographic Details
Main Author:	Samsudin, Mohd Haziq
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2010
Subjects:	Organizational behavior. Corporate culture Customer services. Customer relations
Online Access:	https://ir.uitm.edu.my/id/eprint/25448/

Similar Items

Customer relationship management association on financial strategy logistic service / Muhamad Fairos Mohamad Shah and Samsudin Wahab
by: Mohamad Shah, Muhamad Fairos, et al.
Published: (2019)

The study of factors determining service quality of the customer service agents in passenger handling department (KL Airport Services Sdn Bhd) / Azwani Abu Bakar
by: Abu Bakar, Azwani
Published: (2010)

Certificate For Occupancies (CFO) and Certificate of Completion and Compliances (CCC): are customers satisfied? / Norisfarizan Ismail...[et al.]
by: Ismail, Norisfarizan, et al.
Published: (2010)

' Customers satisfaction towards the effectiveness of order cycle time management at perodua parts sales department / Rohana Bulat
by: Bulat, Rohana
Published: (2019)

Relationship between promotion effectiveness and promotion mix of DNA Asia ICT Sdn. Bhd. / Farino Santani Lian
by: Lian, Farino Santani
Published: (2009)

Customer purchase intention towards Takaful Insurance of Perbadanan Melaka Holdings Sdn. Bhd. (PMH) / Shahrizal Shamsuddin and Mat Faris Mohd Taib
by: Shamsuddin, Shahrizal, et al.
Published: (2018)

Determinants of foreign customer’s satisfaction towards Alam Hidro (M) Sdn Bhd Services / Syazwani Zainudin
by: Zainudin, Syazwani
Published: (2011)

The relationship between servicescape, experiential values, self-image congruity and loyalty intention of customers towards department stores in Malaysia / Zuraini Alias
by: Alias, Zuraini
Published: (2017)

A study on relationship between service quality and customer satisfaction of Nasuha Enterprise Sdn. Bhd. at Pagoh / Norhaini Ghazali
by: Ghazali, Norhaini
Published: (2011)

The customers’ satisfaction towards service quality of Out Going Inspection (OGI) at UMW Advantech Sdn Bhd/ Norahayu Nordin
by: Nordin, Norahayu
Published: (2011)

Marketing management vs. internal management problems (Customer service) in 4life Research Sdn Bhd / Nor Asman Che Mansor
by: Che Mansor, Nor Asman
Published: (2009)

A study on customer satisfaction in using the TMTOUCH services provided by Telekom Cellular Sdn. Bhd. around Malacca area / Noor Affendy ldris
by: ldris, Noor Affendy
Published: (2001)

Relationship between service quality and customer satisfaction of Ruang SJ Sdn Bhd / Ku Muhamad Ariffuddin Ku Muhamad and Muhammad Amirul Hasriq Zulkifli
by: Ku Muhamad, Ku Muhamad Ariffuddin, et al.
Published: (2016)

A study on the factors that contribute the customer-supplier relationship. A case study of Giffarine Skyline Unity (M) Sdn. Bhd / Noor Amira Ab Rahman
by: Ab Rahman, Noor Amira
Published: (2011)

Customer relationship management practices at Cerebos (Malaysia) Sdn Bhd / Wan Zainorliza Zainal
by: Zainal, Wan Zainorliza
Published: (2009)

Pricing of a container services in the shipping line with special reference to integrated forwarding and Shipping Sdn. Bhd Port Klang / Adilah Shuib
by: Shuib, Adilah
Published: (1992)

The relationship between service quality, customer satisfaction and customer loyalty towards KTMB (Commuter) / Norshafina Abdullah
by: Abdullah, Norshafina
Published: (2007)

Service quality perception and customer satisfaction of AAO Global Insurance Brokers Sdn Bhd / Siti Nor Hidayah Ahmad Don
by: Ahmad Don, Siti Nor Hidayah
Published: (2010)

A study on the efficiency of customer service at DAHE Industries Malaysia (DIM) Sdn Bhd / Normayanti Omar
by: Omar, Normayanti
Published: (2001)

Customer relationship management Celcom (Malaysia) Sdn Bhd
by: Abdul Aziz, Sharizan
Published: (2002)

Customer's perception towards product and location of @: works department at Hankyu Jaya Klang / Raja Rohafiza Raja Hassan
by: Raja Hassan, Raja Rohafiza
Published: (1997)

The study of customers' acceptance towards Felda Prodata Systems Sdn Bhd inbound marketing programs in Kuala Lumpur / Che Zuren Yusrena Che Yussof
by: Che Yusoff, Che Zuren Yusrena
Published: (2012)

The effectiveness of promotionals tools towards customer awareness for Biossentials Puri Spa, Melaka / Ielda Suraya Yahaya
by: Yahaya, Ielda Suraya
Published: (2009)

The effects of hotel’s brand personality dimensions on customer’s satisfaction in Kuala Lumpur hotels / Nadiah Abu Zaireen
by: Abu Zaireen, Nadiah
Published: (2013)

Customer loyalty: A case study of Bank Rakyat, Melawati branch, Kuala Lumpur / Norsaliza Mohd Saad
by: Mohd Saad, Norsaliza
Published: (2006)

The impact of flexible working hours towards employee's productivity at Felda D'saji Sdn. Bhd., Kuala Lumpur / Assma Nuraina Anuwar
by: Anuwar, Assma Nuraina
Published: (2018)

A study on the association between job-related motivational factors and job satisfaction. Job satisfaction among rank-and-file officers of the Royal Customs Department. A case study at Port Klang Selangor, Malaysia / Nur Ainisa Arifin
by: Arifin, Nur Ainisa
Published: (2003)

The influence of service delivery failures, service recovery and perceived values on customer behavioural intentions in Malay restaurants / Zulhan Othman
by: Othman, Zulhan
Published: (2015)

Environmental oriented corporate social responsibility and customer loyalty: corporate image as a mediator / Nor Irwani Abdul Rahman
by: Abdul Rahman, Nor Irwani
Published: (2015)

Factors that lead to customer satisfaction towards online banking / Nur Shafeeka Jailani and Wan Nur Dini Sabrina Wan Azmi
by: Jailani, Nur Shafeeka, et al.
Published: (2018)

A study on the effectiveness of the advertising media used by Maybank for its financing services towards customer awareness in 2008 / Ida Aziaty Ramli
by: Ramli, Ida Aziaty
Published: (2008)

Effects of customer relationship management, customer perceived value and customer socio - demographic characteristics on bank customers’ loyalty in Ghana
by: Agbemabiese, George Cudjoe
Published: (2018)

Influence of employee capability and relational process on service quality and customer outcomes in customer relationship management
by: Ramli, Suriana
Published: (2017)

Determining the factors that influenced customer's complaint: a case study at PERNEC Technologies Sdn. Bhd. / Nik Shila Azwin Nek Ahmad Kamal
by: Nek Ahmad Kamal, Nik Shila Azwin
Published: (2006)

Level of customer satisfaction toward building customer loyalty : a case study at Binaraya PKINK Sdn Bhd / Nurul Aida Mohd Zin
by: Mohd Zin, Nurul Aida
Published: (2012)

Customer satisfaction towards service quality in banking industry: a case study at the main branch of Maybank in Malacca / Nur Fatin Atiqah Mohamad Nasir and Norul Khairunnisa Razali
by: Mohamad Nasir, Nur Fatin Atiqah, et al.
Published: (2013)

Perceived customer satisfaction towards Perusahaan Otomobil Kedua Sdn Bhd (PERODUA) products and services / Hashidah Harun
by: Harun, Hashidah
Published: (2009)

Customers’ emotional reactions as significant predictors towards excellent customer service experiences / Anizah Zainuddin and Shereen Noranee
by: Zainuddin, Anizah, et al.
Published: (2017)

Customers satisfaction towards the credit department services quality at Agrobank, Jalan Hang Tuah Melaka / Lia Badie
by: Badie, Lia
Published: (2009)

The effectiveness of Customer Management Department in Telekom Malaysia consumer sales Selangor in retaining their existing customers / Nur Solatul Ima Sahidan
by: Sahidan, Nur Solatul Ima
Published: (2008)