Customer's satisfaction and service quality towards frontline staff at Yayasan Sarawak / Nur Affiqah Alwi

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Customer's satisfaction and service quality towards frontline staff at Yayasan Sarawak / Nur Affiqah Alwi

The study was a descriptive research to investigate the elements that can identify the customers'satisfaction and service quality towards frontline staff at Yayasan Sarawak. The entire report of the study was structured into five (5) chapters. Chapter one was a presentation of the background o...

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Bibliographic Details
Main Author:	Alwi, Nur Affiqah
Format:	Thesis
Language:	English
Published:	Universiti Teknologi MARA Sarawak,Kampus Samarahan 2015
Subjects:	Service industries Business education Consumer satisfaction Financial management. Business finance. Corporation finance
Online Access:	https://ir.uitm.edu.my/id/eprint/25350/

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