The effects of perceived service fairness on satisfaction among customers in TM Point Taiping Perak / Mohamad Amirul Zharif Mohd Azlee

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The effects of perceived service fairness on satisfaction among customers in TM Point Taiping Perak / Mohamad Amirul Zharif Mohd Azlee

Purpose-Customer satisfaction in a telecommunication company such as TM Point is very much anticipated in terms of fairness either by the higher-ups of TM itself, the customers or the researchers. Therefore, the purpose of this study is to create a clearer picture on how effective service fairness c...

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Bibliographic Details
Main Author:	Mohd Azlee, Mohamad Amirul Zharif
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2014
Subjects:	Telecommunication industry. Telegraph Consumer satisfaction Customer services. Customer relations
Online Access:	https://ir.uitm.edu.my/id/eprint/25254/

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