Emotional labour: a case study of secret recipe’s employees at Kota Bharu, Kelantan / Nurbaitie Natasha Mohd Ghani & Nurzatil Aqmar Mohd Wajiah

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Emotional labour: a case study of secret recipe’s employees at Kota Bharu, Kelantan / Nurbaitie Natasha Mohd Ghani & Nurzatil Aqmar Mohd Wajiah

In hospitality service industries, emotional labour is the exertion needed to give organisationally desired emotion during communication. It will give both positive and negative effect to organization and customer satisfaction. Employees who have failed to manage their emotion will give a negative e...

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Bibliographic Details
Main Authors:	Mohd Wajiah, Nurzatil Aqmar, Mohd Ghani, Nurbaitie Natasha
Format:	Student Project
Language:	English
Published:	Faculty of Hotel and Tourism 2017
Subjects:	Hospitality industry. Hotels, clubs, restaurants, etc. Food service Malaysia Food service
Online Access:	https://ir.uitm.edu.my/id/eprint/25204/

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