A study on customers satisfaction towards counter services quality of Social Security Organization (SOCSO) - case study in Kota Bharu, Kelantan / Khairul Farhana Hussain

QR Code

A study on customers satisfaction towards counter services quality of Social Security Organization (SOCSO) - case study in Kota Bharu, Kelantan / Khairul Farhana Hussain

This study is a research of customers satisfaction towards counter services quality of SOCSO in Kota Bharu. The independent variables consist of timeliness, friendliness and facilities have been identified in order to investigate whether or not these factors have a relationship with dependent variab...

Full description

Bibliographic Details
Main Author:	Hussain, Khairul Farhana
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2011
Subjects:	Consumer satisfaction Customer services. Customer relations
Online Access:	https://ir.uitm.edu.my/id/eprint/25079/

Similar Items

A study of customer satisfaction toward the service quality provided by SOCSO Rawang / Nadiah Mohd Sharif
by: Mohd Sharif, Nadiah
Published: (2010)

“The Factors Influence Consumer’s Acceptance towards High Speed Broadband by Telekom Malaysia Berhad Kota Bharu Kelantan / Suriana Sapie
by: Sapie, Suriana
Published: (2008)

A study on contribution of service quality, price, corporate image and customers' satisfaction towards customer loyalty case study of Telekom Malaysia Kota Bharu region / Hasbullah Zakaria
by: Zakaria, Hasbullah
Published: (2008)

A study on the quality of front office service at Renaissance Kota Bharu Hotel / Nur Haslina Ramli
by: Ramli, Nur Haslina
Published: (2008)

The factors that influence customer preferences to choose Celcom Axiata as network provider in Kota Bharu Kelantan / Mat Zulazwan Abdul Malik
by: Abdul Malik, Mat Zulazwan
Published: (2014)

Examine the level of customer satisfaction towards service quality provided by SOCSO Melaka / Norsham Azeanti Mat Zaki
by: Mat Zaki, Norsham Azeanti
Published: (2009)

A study on customers’ perception towards service quality of main counter at SSM Melaka / Noormaslifah Zainuddin
by: Zainuddin, Noormaslifah
Published: (2009)

A study on customers’ perception towards the information counter, MunLoong-Hankyu Jaya Bangsar, Kuala Lumpur / Rohaya Ishak
by: Ishak, Rohaya
Published: (1998)

Enhancing customer loyalty programs: a study case of Telekom Malaysia Kota Bharu / Ahmad Hafiz Che Hashim
by: Che Hashim, Ahmad Hafiz
Published: (2011)

Customer satisfaction towards SSM counter physical facilities and front liner attitudes / Hazlina Hamzah
by: Hamzah, Hazlina
Published: (2010)

A Study of the Factors That Affect the Effectiveness of Counter Service towards Customer Satisfaction: A Case Study OF Student Affairs Division, Uitm Kedah / Mohamad Noor Faiez Mahadi...[et al.]
by: Mahadi, Mohamad Noor Faiez, et al.
Published: (2010)

A study of factors that influence the hand phone purchase among teenagers in Kota Bharu (case study of secondary school) / Fatin Nabila Mazlan
by: Mazlan, Fatin Nabila
Published: (2014)

A study of service recovery of customer complaint at Telekom Malaysia Berhad ™ in Kota Bharu / Fatin Nadhirah Ahmad Shafien
by: Ahmad Shafien, Fatin Nadhirah
Published: (2014)

Customer satisfaction towards operation counter services at Amanah Saham Nasional Berhad, Melaka Branch / Kamarul Farid Kassim
by: Kassim, Kamarul Farid
Published: (2010)

Factors of staff professionalism at counter services affect customer satisfaction: A case study at TMpoint Jalan Gajah Berang, Melaka / Nurul Akma Ramli and Nurhayati Saliman
by: Ramli, Nurul Akma, et al.
Published: (2012)

A study on the customers’ satisfaction towards homestay program in Kelantan / Wan Patimah Wan Hamzah
by: Wan Hamzah, Wan Patimah
Published: (2008)

The perception of UiTM Kedah Students on the service quality of counter services at Unit Kewangan UiTM Kedah / Effi Effendi Mawardee...[et al.]
by: Mawardee, Effi Effendi, et al.
Published: (2010)

A study on performance analysis at counter service: A case study at Employees’ Provident Fund (EPF) of Kota Bharu / Nik Nur Fatin Fatihah Sapri
by: Sapri, Nik Nur Fatin Fatihah
Published: (2015)

A study on service quality towards customer satisfaction : Eastern College of Kota Kinabalu Sabah region. / Firdausiah Abdul Momen
by: Abdul Momen, Firdausiah
Published: (2014)

The impact of flexible working hours toward employee's productivity in Politeknik Kota Bharu, Kelantan / Siti Sofia Ainuddin
by: Ainuddin, Siti Sofia
Published: (2017)

A study on customer satisfaction at shell petrol stations / Nor Hilmi Jaid
by: Jaid, Nor Hilmi
Published: (1998)

Customer satisfaction at Bank Rakyat customer service: case study on Bank Rakyat head quarters / Siti Shahayu Mohd Rafdzi
by: Mohd Rafdzi, Siti Shahayu
Published: (2015)

A study on service quality towards customer satisfaction / Nurul Syamihah Mohamad Royani
by: Mohamad Royani, Nurul Syamihah
Published: (2016)

Study on customer satisfaction towards after-sales service by Mercedes-Benz Malaysia / Norain Karim
by: Karim, Norain
Published: (2011)

Factor contribute to SOCSO’S service quality: a study on Tesco Bandar Melaka employee / Mohd Hilmi Mohd Nasir
by: Mohd Nasir, Mohd Hilmi
Published: (2011)

A study on customer satisfaction towards service provided by Tabung Haji Klang District / Md Azmi Haron
by: Haron, Md Azmi
Published: (2001)

Customers’ satisfaction toward front counter services in Valuation & Property Management Department, Majlis Perbandaran Sungai Petani, Kedah (MPSPK) / Norliani Omar
by: Omar, Norliani
Published: (2011)

The factors influencing customer satisfaction in hotel industry (case study: Hotel Seri Malaysia Sungai Petani) / Norazidah Ahmad
by: Ahmad, Norazidah
Published: (2015)

A study on relationship between service quality and customer satisfaction of Nasuha Enterprise Sdn. Bhd. at Pagoh / Norhaini Ghazali
by: Ghazali, Norhaini
Published: (2011)

A study on factors influencing customers’ satisfaction: A case study of Perpustakaan Sultan Badlishah, Universiti Teknologi MARA (UiTM) Kedah / Afizana Izura Arshad...[et al.]
by: Arshad, Afizana Izura, et al.
Published: (2010)

A study on impulsive buying behaviour among consumers in Kota Bharu / Nor Laili Nawi
by: Nawi, Nor Laili
Published: (2011)

A study on factors that influence customer satisfaction towards service at AC Nielsen company Kuantan branch / Nurhidayah Mohamed Rodwan
by: Mohamed Rodwan, Nurhidayah
Published: (2008)

A study on factor contributing to customer satisfaction towards Anika Insurance Broker / Tengku Muhammad Hazwan Tengku Hashim Badli
by: Tengku Hashim Badli, Tengku Muhammad Hazwan
Published: (2011)

A case study on perceived waiting time, customer satisfaction and repatronization at Kentucky Fried Chicken (KFC), i-City, Section 7, Shah Alam / Wan Nur Farhana Wan Sazali and Maisarah Mazlan
by: Wan Sazali, Wan Nur Farhana, et al.
Published: (2013)

Service quality and customer satisfaction : A study at Majlis Bandaraya Melaka Bersejarah / Mohammad Yusuf Yahya and Muhammad Nadzim Mohd Johan
by: Yahya, Mohammad Yusuf, et al.
Published: (2013)

A study on customer satisfaction in using the TMTOUCH services provided by Telekom Cellular Sdn. Bhd. around Malacca area / Noor Affendy ldris
by: ldris, Noor Affendy
Published: (2001)

A study on relationship between service quality and customer satisfaction towards Stadium Hang Jebat Melaka in 2007 / Noor Azfar Akmal Bahara
by: Bahara, Noor Azfar Akmal
Published: (2007)

Customer satisfaction towards service quality of public bus transport: a case study at Melaka Central (MC) / Rahil Abu Bakar and Norfarahin Dzulkifli
by: Abu Bakar, Rahil, et al.
Published: (2013)

Dimension of customer preference in the Malaysian foodservice industry:the relationship with customer satisfaction and loyalty / Abang Zainoren Abang Abdulrahman
by: Abang Abdulrahman, Abang Zainoren
Published: (2012)

Expectations and perceived value of customer satisfaction towards counter service provided by Employee’s Provident Fund (EPF) Muar / Nurul Hanim Abdul Malek
by: Abdul Malek, Nurul Hanim
Published: (2009)