Relationship between service quality and satisfaction among patients of UKM Specialist Centre / Hamidah Andong

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Relationship between service quality and satisfaction among patients of UKM Specialist Centre / Hamidah Andong

The purpose of this study was to investigate the relationship of the selected independent variables: service quality, relationship commitment and communication strategies with dependent variable which is patient satisfaction. In order to provide a guide in the study, three hypotheses were formulated...

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Bibliographic Details
Main Author:	Andong, Hamidah
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2009
Subjects:	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction
Online Access:	https://ir.uitm.edu.my/id/eprint/24965/

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