The relationship between services cape elements and customer satisfaction in a shopping mall the case of Suria KLCC Mall / Faizattul Dara Naquiah Mohd Faizal and Sharmin Baba

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The relationship between services cape elements and customer satisfaction in a shopping mall the case of Suria KLCC Mall / Faizattul Dara Naquiah Mohd Faizal and Sharmin Baba

This paper seeks to empirically examine the relationship between Servicescapes and Customer Satisfaction in a Shopping Mall, the top shopping mall in Kuala Lumpur; Suria KLCC mall was used for this purpose. Data were collected from a sample of 130 visitors who had visited Suria KLCC over a specified...

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Bibliographic Details
Main Authors:	Mohd Faizal, Faizattul Dara Naquiah, Baba, Sharmin
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2013
Subjects:	Consumer satisfaction Shopping centers. Shopping malls Kuala Lumpur (Malaysia)
Online Access:	https://ir.uitm.edu.my/id/eprint/24879/

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