The study of factors determining service quality of the customer service agents in passenger handling department (KL Airport Services Sdn Bhd) / Azwani Abu Bakar

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The study of factors determining service quality of the customer service agents in passenger handling department (KL Airport Services Sdn Bhd) / Azwani Abu Bakar

The long term success of organizations depends on many factors. In the service sector organizations need to strive through service quality. The organizations try to satisfy customers by providing best quality services. Customer satisfaction is one of the other indicator to an organization to know ho...

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Bibliographic Details
Main Author:	Abu Bakar, Azwani
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2010
Subjects:	Management of airlines Passenger service Customer services. Customer relations
Online Access:	https://ir.uitm.edu.my/id/eprint/24797/

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