Factors contribute to customer complaint towards services at operation department in Johor Port Berhad / Aqashah Shahren Luqman

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Factors contribute to customer complaint towards services at operation department in Johor Port Berhad / Aqashah Shahren Luqman

Port is one of the important links between different modes of transport within the logistics chain. In other words, ports play a vital role for the purpose of achieving more customers in the international market. Customer is the people who bring a profit to the ports. However, the local port exists...

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Bibliographic Details
Main Author:	Luqman, Aqashah Shahren
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2013
Subjects:	Business logistics Customer services. Customer relations Consumer complaints. Complaint letters
Online Access:	https://ir.uitm.edu.my/id/eprint/24749/

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