Developing and managing Bank Service Quality (BSQ) index / Firdaus Abdullah... [et al.]

Developing and managing Bank Service Quality (BSQ) index / Firdaus Abdullah... [et al.]

As the financial landscape evolves dramatically and competition intensifies in the light of current global financial crisis, banking institutions need to respond to the radical change in market needs, and continually reassess their strategies and alternatives. Delivering quality service to customer...

Full description

Bibliographic Details
Main Authors: Abdullah, Firdaus (Dr.), Suhaimi, Rosita (Assoc Prof), Saban, Gluma (Dr.), Hamali, Jamil (Assoc Prof)
Format: Research Reports
Language:English
Published: UITM Sarawak,Kampus Samarahan 2009
Subjects:
Academies and learned societies (General)
Motivation
Online Access:https://ir.uitm.edu.my/id/eprint/24015/

Similar Items

Similar Items