Integrating libqual and kano model for library service excellence / Voon Boo Ho

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Integrating libqual and kano model for library service excellence / Voon Boo Ho

The proposed research aims to integrate the LibQUAL and Kano Model to identify the service attributes which will be useful for library service quality improvement towards excellence. The research will involve the identification of current service attributes (e.g. from LibQUAL), measuring user opini...

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Bibliographic Details
Main Authors:	Boo Ho, Voon, Melvin Jussem, Petricia, Nity Mathew, Vloren
Format:	Research Reports
Language:	English
Published:	Universiti Teknologi Mara Cawangan Sarawak 2013
Subjects:	Library Science. Information Science Library administration
Online Access:	https://ir.uitm.edu.my/id/eprint/23361/

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