Integrating libqual and kano model for library service excellence / Voon Boo Ho
The proposed research aims to integrate the LibQUAL and Kano Model to identify the service attributes which will be useful for library service quality improvement towards excellence. The research will involve the identification of current service attributes (e.g. from LibQUAL), measuring user opini...
| Main Authors: | , , |
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| Format: | Research Reports |
| Language: | English |
| Published: |
Universiti Teknologi Mara Cawangan Sarawak
2013
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/23361/ |
| _version_ | 1848805725023764480 |
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| author | Boo Ho, Voon Melvin Jussem, Petricia Nity Mathew, Vloren |
| author_facet | Boo Ho, Voon Melvin Jussem, Petricia Nity Mathew, Vloren |
| author_sort | Boo Ho, Voon |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | The proposed research aims to integrate the LibQUAL and Kano Model to identify the service attributes which will be useful for library service quality improvement towards
excellence. The research will involve the identification of current service attributes (e.g. from LibQUAL), measuring user opinions on functional/dysfunctional attributes
then categorizing the attributes based on Kano Model. The user satisfaction will also be measured so as to identify the strong and weak attributes. The strengths and weaknesses of the library service will be categorized (i.e., Must-be, One-dimensional, Indifferent and Attractive) in order to suggest for Maintain, Further development for innovative processes, and Improve. The library service quality, emotional experience, user satisfaction and behavioural intentions will also be investigated. |
| first_indexed | 2025-11-14T22:15:35Z |
| format | Research Reports |
| id | uitm-23361 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T22:15:35Z |
| publishDate | 2013 |
| publisher | Universiti Teknologi Mara Cawangan Sarawak |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-233612020-07-15T04:54:48Z https://ir.uitm.edu.my/id/eprint/23361/ Integrating libqual and kano model for library service excellence / Voon Boo Ho Boo Ho, Voon Melvin Jussem, Petricia Nity Mathew, Vloren Library Science. Information Science Library administration The proposed research aims to integrate the LibQUAL and Kano Model to identify the service attributes which will be useful for library service quality improvement towards excellence. The research will involve the identification of current service attributes (e.g. from LibQUAL), measuring user opinions on functional/dysfunctional attributes then categorizing the attributes based on Kano Model. The user satisfaction will also be measured so as to identify the strong and weak attributes. The strengths and weaknesses of the library service will be categorized (i.e., Must-be, One-dimensional, Indifferent and Attractive) in order to suggest for Maintain, Further development for innovative processes, and Improve. The library service quality, emotional experience, user satisfaction and behavioural intentions will also be investigated. Universiti Teknologi Mara Cawangan Sarawak 2013-10 Research Reports NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/23361/1/LP_VOON%20BOO%20HO%20RMI%20Q%2013%205.PDF Boo Ho, Voon and Melvin Jussem, Petricia and Nity Mathew, Vloren (2013) Integrating libqual and kano model for library service excellence / Voon Boo Ho. (2013) [Research Reports] |
| spellingShingle | Library Science. Information Science Library administration Boo Ho, Voon Melvin Jussem, Petricia Nity Mathew, Vloren Integrating libqual and kano model for library service excellence / Voon Boo Ho |
| title | Integrating libqual and kano model for library service excellence / Voon Boo Ho |
| title_full | Integrating libqual and kano model for library service excellence / Voon Boo Ho |
| title_fullStr | Integrating libqual and kano model for library service excellence / Voon Boo Ho |
| title_full_unstemmed | Integrating libqual and kano model for library service excellence / Voon Boo Ho |
| title_short | Integrating libqual and kano model for library service excellence / Voon Boo Ho |
| title_sort | integrating libqual and kano model for library service excellence / voon boo ho |
| topic | Library Science. Information Science Library administration |
| url | https://ir.uitm.edu.my/id/eprint/23361/ |