Quality service performance model in academic libraries: a case study at research universities (RUs) in Malaysia / Junaida Ismail …[et al.]

Quality service performance model in academic libraries: a case study at research universities (RUs) in Malaysia / Junaida Ismail …[et al.]

This study in particular examines the quality service performance in academic library. The reason for choosing academic libraries at the four (4) Research Universities is because this university has a high merit provides service par excellence. Thus, the implementation of quality service could be a...

Full description

Bibliographic Details
Main Authors: Ismail, Junaida, Musa, Aishah, Ladisma @ Awis, Mahadir, Shari, Sharunizam
Format: Research Reports
Language:English
Published: Research Management Institute 2011
Subjects:
University and college. Academic libraries
Online Access:https://ir.uitm.edu.my/id/eprint/22467/

Similar Items

Similar Items