Effectiveness of the corrective and preventive action program made by Oleochemicals (M) Sdn Bhd towards customer complaint under company product / Nor Hashimah Omar

QR Code

Effectiveness of the corrective and preventive action program made by Oleochemicals (M) Sdn Bhd towards customer complaint under company product / Nor Hashimah Omar

It is important for the industrial marketer to understand and effectively manage the process of complaining behavior in which dissatisfied buyers typically engage. By better managing this process, marketers can improve customer loyalty and prevent buyers from undertaking further complaining behavior...

Full description

Bibliographic Details
Main Author:	Omar, Nor Hashimah
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2005
Subjects:	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations Consumer complaints. Complaint letters
Online Access:	https://ir.uitm.edu.my/id/eprint/22361/

Similar Items

Determining the factors that influenced customer's complaint: a case study at PERNEC Technologies Sdn. Bhd. / Nik Shila Azwin Nek Ahmad Kamal
by: Nek Ahmad Kamal, Nik Shila Azwin
Published: (2006)

A study on customer care center and complaints handling of Kontena Nasional Berhad / Azizah Ahmad Johan
by: Ahmad Johan, Azizah
Published: (2010)

The element of service quality which most contributes to customer satisfaction in using Unipeq Sdn. Bhd. services / Norlisha Bujang
by: Bujang, Norlisha
Published: (2010)

A study of service recovery of customer complaint at Telekom Malaysia Berhad ™ in Kota Bharu / Fatin Nadhirah Ahmad Shafien
by: Ahmad Shafien, Fatin Nadhirah
Published: (2014)

A research about the level of customer satisfaction towards Putra Specialist Hospital (Batu Pahat) Sdn. Bhd. / Siti Zanita Raujan
by: Raujan, Siti Zanita
Published: (2010)

A study on the relationship between employee's workplace attitudes and intention to turnover at MISC Berhad / Noor Arbaah Abdul Mutalef
by: Abdul Mutalef, Noor Arbaah
Published: (2007)

The effectiveness of loyalty program towards customer loyalty / Mohammad Zaim Mohd Salleh ...[et al.]
by: Mohd Salleh, Mohammad Zaim, et al.
Published: (2018)

Factors contribute to customer complaint towards services at operation department in Johor Port Berhad / Aqashah Shahren Luqman
by: Luqman, Aqashah Shahren
Published: (2013)

Consumer competency and relationship between dissatisfaction and complaint behaviour among mobile telecommunication network consumers in Lagos, Nigeria
by: Chinedu, Anyanwu Hilary
Published: (2017)

Consumer complaint behaviour, satisfaction with complaint handling, mobile phone dependency and relationship quality in mobile phone service industry
by: A. Rahman, Mohd. Khirzanbadzli
Published: (2016)

Factors affecting complaint behavior among motor vehicle repair service consumers in Shah Alam, Malaysia
by: Mat, Azmi
Published: (2013)

Assessing customer complaints behaviour towards services delivered in restaurant / Noorliza Zainol ... [et al.]
by: Zainol, Noorliza, et al.
Published: (2014)

Streamyx complaint by customers: a case study in Telekom Malaysia Berhad Melaka / Nur Syahirah Mahassan
by: Mahassan, Nur Syahirah
Published: (2011)

Customer satisfaction and perception towards service quality: a case study of Cognis Oleochemicals in Malaysia / Mohd Hashimi Muhamad Hassim
by: Muhamad Hassim, Mohd Hashimi
Published: (2006)

Customers' awareness towards products offered by Budayatama Corporation Sdn Bhd / Rafidah Isa
by: Isa, Rafidah
Published: (2007)

Post-purchase behavior: consume complaint behavior / Azmi Mat...[et al.]
by: Mat, Azmi, et al.
Published: (2014)

Servicescape factors affecting level of customer satisfaction toward Melaka Sentral Sdn Bhd (MSSB) / Aini Tasnim Mohamad
by: Mohamad, Aini Tasnim
Published: (2008)

The influence of service quality provided by Melaka International Trade Centre Sdn. Bhd. (MITC) towards customer satisfaction / Mohd Fadzli Abdul Rahman
by: Abdul Rahman, Mohd Fadzli
Published: (2006)

Evaluating potential market acceptance of biomedical services of Pride Outlet Sdn Bhd / Alya Izzatti Azmin, Nik Nur Amalin Nadia Azmi and Nurfarain Hafifie Abd Rashid
by: Azmin, Alya Izzatti, et al.
Published: (2018)

Dealers' satisfaction with service quality of pre delivery inspection at Honda Malaysia Sdn Bhd / Afeira Helena Zainudin
by: Zainudin, Afeira Helena
Published: (2008)

Influence of advertising tools on foreign student retention in Universiti Teknologi Malaysia (UTM) / Sham Shela Omar and Nurul Zarith Zainal
by: Omar, Sham Shela, et al.
Published: (2014)

Mediation as a consumer dispute resolution mechanism / Hasmah Nordin and Siti Mardhiyyah Zamani
by: Nordin, Hasmah, et al.
Published: (2012)

A study on customers perception towards service quality provided by Sabah Ports Sdn Bhd / Jodie Kessy Primus
by: Primus, Jodie Kessy
Published: (2008)

Passenger behavioural intention to use selfservice check-in (SSCI) kiosks at KL International Airport (KLIA) / Mohd Fauzi Abdul Hamid
by: Abdul Hamid, Mohd Fauzi
Published: (2018)

Generation Y Purchase Intention of Personal Care Products: The Influence of Attitude, Subjective Norms and Perceived Behavioural Control / Noor’ain Mohamad Yunus, Rohana Mat Som, Afiza Abdul Majid, Ungku Munirah Ungku Abdul Aziz, Mohd Khalid Mohd Abas
by: Mohamad Yunus, Noor’ain, et al.
Published: (2018)

Understanding the gap analysis towards quality services provided by AWC Facility Solutions Berhad / Noradibah Mohd Ajid
by: Mohd Ajid, Noradibah
Published: (2008)

Customer preferences on master bedroom furniture / Nur Nazariah Md Tahir
by: Md Tahir, Nur Nazariah
Published: (2014)

The effectiveness of new revamp of Harian Metro at Klang Valley: Readers' perception and acceptance / Siti Hajar Mohd Salleh
by: Mohd Salleh, Siti Hajar
Published: (2006)

Explaining store behavioral loyalty: the antecedents and roles of store image, self-image, and social and environment image in the fashion industry / Jamaliah Mohd. Yusof, Prof. Madya Dr. Rosidah Musa and Prof. Madya Dr. Sofiah Abd Rahman
by: Mohd. Yusof, Jamaliah, et al.
Published: (2010)

Customer behavioral intention: Influence of service delivery failures and perceived values in Malay restaurants / Zulhan Othman, Salleh Mohd Radzi and Mohd Hafiz Mohd Hanafiah
by: Othman, Zulhan, et al.
Published: (2014)

Customer frustration incident and frustration behavior for priority plus program at Concorde Hotel Shah Alam / Siti Daleela Mohd Wahid
by: Mohd Wahid, Siti Daleela
Published: (2006)

Shopping mall attractiveness: consumers decision towards the selection of shopping mall / Zaimatul Awang
by: Awang, Zaimatul
Published: (2013)

A study on customer retention in relation to service by cooperative provider in Takaful Ikhlas / Mohd Asyraf Abd. Rahman
by: Abd. Rahman, Mohd Asyraf
Published: (2011)

A study of customer acceptance towards Streamyx products offered by Telekom Malaysia (TM) Berhad, Melaka / Nur Eirna Jamaluddin
by: Jamaluddin, Nur Eirna
Published: (2009)

The influences of electronic word of mouth towards consumer purchasing behavior / Ain Nabila Misran Farah and Syahidah Norjai
by: Misran, Ain Nabila, et al.
Published: (2016)

Client and staff perception toward federal welfare assistance delivery system at Welfare Department, Ministry Of Women, Family And Community Development / Nor Hayati Abdul Shukor... [et al.]
by: Abdul Shukor, Nor Hayati, et al.
Published: (2010)

A study on factors influencing the SERVQUAL (Service Quality) in Perbadanan Putrajaya / Nurul Hamizah Jaslee
by: Jaslee, Nurul Hamizah
Published: (2009)

A basic study on the demand and problems face by micro-computer vendors / Noor Azlina Maarof
by: Maarof, Noor Azlina
Published: (1995)

The factors that influencing customer behavior on servicescape offered by Mutiara Johor Bahru / Mohd Harith Ramli
by: Ramli, Mohd Harith
Published: (2007)

Customer satisfaction toward Sahabat EON program / Mohd Redza Nizam Radzuan
by: Radzuan, Mohd Redza Nizam
Published: (2008)