Transformation of taxi industry: the establishment of Service Level Agreement for taxi licence holder / Ahmad Zaffley Ahmad Zahudi

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Transformation of taxi industry: the establishment of Service Level Agreement for taxi licence holder / Ahmad Zaffley Ahmad Zahudi

Service Level Agreement (SLA) for taxi licence holder is an agreement regarding the guarantees of the taxi service. It defines mutual understandings and expectations of a service between regulator and taxi operators. Service guarantees define what transactions need to be executed and how well they s...

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Bibliographic Details
Main Author:	Ahmad Zahudi, Ahmad Zaffley
Format:	Thesis
Language:	English
Published:	2015
Subjects:	Civil law
Online Access:	https://ir.uitm.edu.my/id/eprint/21808/

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