The effect of service quality on customer satisfaction in public services / Siti Zuana Abdullah

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The effect of service quality on customer satisfaction in public services / Siti Zuana Abdullah

Service quality has become ever more important to the achievement of customer satisfaction with the increasing complexities of the need and expectation of customers. This research study examines the relationship between service quality dimension and how the dimensions give impacts on customer satisf...

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Bibliographic Details
Main Author:	Abdullah, Siti Zuana
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2018
Subjects:	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction
Online Access:	https://ir.uitm.edu.my/id/eprint/21787/

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