The impact of customer trust, customer identification and customer satisfaction towards customer loyalty in banking sector / Shahrul Ridzuan Jamari

QR Code

The impact of customer trust, customer identification and customer satisfaction towards customer loyalty in banking sector / Shahrul Ridzuan Jamari

The purpose of this study is to identify the impact of customer trust, customer identification and customer satisfaction towards customer loyalty in banking sector. The research is based on a sample of 136 respondents. The results show that Customer trust, Customer identification and Customer satisf...

Full description

Bibliographic Details
Main Author:	Jamari, Shahrul Ridzuan
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2018
Subjects:	Market surveys. Including brand choice. Brand loyalty Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction
Online Access:	https://ir.uitm.edu.my/id/eprint/21768/

Similar Items

Determinants of building customer loyalty in D’impian Inn Hotel Parit Raja / Ameerah Ismon
by: Ismon, Ameerah
Published: (2011)

Perception of Perusahaan Otomobil Kedua Sdn Bhd (PERODUA) on customer loyalty towards their products / Radziah Md Ridzuan
by: Md Ridzuan, Radziah
Published: (2009)

The effect of trust, customer satisfaction and image on customers’ loyalty in Bank Islam Jasin Melaka / Muhamad Sukur Mihat
by: Mihat, Muhamad Sukur
Published: (2011)

The effectiveness of promotional tools to retain customer loyalty at Kedai Mesra Petronas / Noor Sharyina Samsusah
by: Samsusah, Noor Sharyina
Published: (2009)

Factors influencing customer loyalty in choosing Goodhope Hotel Johor Bahru / Siti Fairuz Mohd Hatta
by: Mohd Hatta, Siti Fairuz
Published: (2018)

Foreign customer satisfaction level towards KFC Holdings (Malaysia) Berhad / Nor Atikah Kamarun Saman
by: Kamarun Saman, Nor Atikah
Published: (2011)

Customer loyalty: an exploration of the relationship between service quality and customer intent to return / Ainiwati Bakeri
by: Bakeri, Ainiwati
Published: (2009)

The effectiveness of promotional tools in enhancing customer awareness of Celcom (Malaysia) Berhad / Ahmad Zahim Che Hashim
by: Che Hashim, Ahmad Zahim
Published: (2010)

Evaluation on customer adoption process and brand positioning for Scientige Sdn Bhd in 2007 / Norhaidah Ahmad
by: Ahmad, Norhaidah
Published: (2007)

A study on factor influencing customer purchasing decision through online shopping in Malaysia / Noor Amirah Sarimon and Syamimi Hamizah Shihaimi
by: Sarimon, Noor Amirah, et al.
Published: (2014)

Factor affecting the customer intention to purchase online / Muhammad Syauqi Rozlee
by: Rozlee, Muhammad Syauqi
Published: (2018)

A study on factors influencing brand loyalty among consumers in Malaysian consmetic industry / Murni Izzati Kamarudzaman
by: Kamarudzaman, Murni Izzati
Published: (2015)

Factors influencing customer loyalty towards MILO products / Ena Suhaila Abas
by: Abas, Ena Suhaila
Published: (2008)

The relationship of brand image and service quality on student loyalty: a case of MY-K, KKTM Sri Gading / Nurul Syafika Mohd Nasir
by: Mohd Nasir, Nurul Syafika
Published: (2018)

Identifying the level of customer satisfaction and loyalty towards Habib ( A study at Habib Ampang Point showroom 2003/2004) / Hairul Fadzlee Hisham Hasan
by: Hasan, Hairul Fadzlee Hisham
Published: (2005)

A study on the determinants of customer loyalty using electronic banking website in Seremban, N.Sembilan / Nur Aisyah Jasni
by: Jasni, Nur Aisyah
Published: (2015)

Factor affecting customer loyalty toward organizing an event at Melaka Stadium Corporation / Nurul Hidayah Jamaludin
by: Jamaludin, Nurul Hidayah
Published: (2008)

Customer loyalty towards Tesco hypermarket Malacca / Fathilah Mohamed Aris
by: Mohamed Aris, Fathilah
Published: (2007)

A study on factor that effect foreign customer loyalty in Telekom Malaysia Berhad / Nurul Atiqah Mohamad Azahar
by: Mohamad Azahar, Nurul Atiqah
Published: (2011)

The effect of trust, customer satisfaction and image on customers’ loyalty in Bank Islam Ipoh, Perak Darul Ridzuan / Nurul Huda Mohamad Jaffar
by: Mohamad Jaffar, Nurul Huda
Published: (2010)

Factors that influence customer loyalty towards Telekom Malaysia Berhad Business Sales, Negeri Sembilan / Siti Nor Ain Shariffudin
by: Shariffudin, Siti Nor Ain
Published: (2007)

Factors influence spontaneous buying behavior toward perfume product / Hanis Nor Mohamed Zailani and Muhamad Ziqrul Haqeem Shahran
by: Nor Mohamed Zailani, Hanis, et al.
Published: (2014)

Product quality dimensions ranking: The preference of national motorcycle brand customers / Anita Abu Hassan...[et al.]
by: Abu Hassan, Anita, et al.
Published: (2011)

The effectiveness of Borneo Textile Corporation Sdn Bhd`s promotion strategy towards customer purchase decisions / Nazratul Radiah Duyok
by: Duyok, Nazratul Radiah
Published: (2008)

Product trustworthy consumer reaction to product recalls / Hasneezah Abd Rashid
by: Abd Rashid, Hasneezah
Published: (2014)

Effectiveness of Customer Relationship Management (CRM) towards enhancing customer loyalty in Epic Evolution (M) Sdn Bhd, Johor / Lily Suryana Roslaili
by: Roslaili, Lily Suryana
Published: (2011)

The factors that influence customer loyalty towards Telecommunication Company (Telco) in Kota Bharu, Kelantan / Nur Aisah Samsudin
by: Samsudin, Nur Aisah
Published: (2015)

Factors that have influence customer acceptance towards mobile marketing / Ainur Rahmah Mohd Amin and Nurul Natashaina Mohd Mokhtar
by: Mohd Amin, Ainur Rahmah, et al.
Published: (2014)

Factors that influence consumer buying behavior towards imported chocolates / Azyana Izzah Arshad and Nurul Anis Asheila Noor Azmi
by: Arshad, Azyana Izzah, et al.
Published: (2013)

Factors influencing consumer behavior towards luxury brands: a study among International Business Students of UiTM Malacca City Campus / Nurfazliana Idris
by: Idris, Nurfazliana
Published: (2018)

Factors that impact young generation’s consumer preferences for sportswear products in Malaysia / Nur Shakila Saman and Noor Fadzlen Abd Rahman
by: Saman, Nur Shakila, et al.
Published: (2014)

Factors affecting consumer purchase intention: a survey of young adults on international cosmetic brands in Kuala Lumpur, Malaysia / Nur Liyana Bakarudin
by: Bakarudin, Nur Liyana
Published: (2015)

Student behavior toward the counterfeit of luxury products / Wan Ahmad Hakim Mohd Idros and Nurul Amanina Abdul Manaf
by: Mohd Idros, Wan Ahmad Hakim, et al.
Published: (2016)

Brand image perception and its influence on purchase decision: Celcom (M) Bhd / Sabariah Sidek
by: Sidek, Sabariah
Published: (2009)

Role of brand personality and consumer brand identification on hypermarket brand evaluation and loyalty development among Malaysian customers
by: Nikhashemi, Seyed Rajab
Published: (2015)

Factors that contribute to the effectiveness of Perodua customer retention program / Norfa'izah Safaruddin
by: Safaruddin, Norfa'izah
Published: (2007)

The effect of customer retention programs on re-patronage intention: a case of Muar Traders Hotel / Nurulain Atan
by: Atan, Nurulain
Published: (2010)

The impact of customers interaction on social media towards brand awareness among students UiTM Cawangan Melaka Kampus Alor Gajah / Nurul Afifah Aniqah Johari
by: Johari, Nurul Afifah Aniqah
Published: (2020)

Factors that contribute to the customer loyalty of Takaful Ikhlas Sdn Bhd / Noryusniza Che Mat Nasir
by: Che Mat Nasir, Noryusniza
Published: (2011)

The impact of packaging element towards customer purchasing behavior for Agromas products / Amir Haziq Zaini
by: Zaini, Amir Haziq
Published: (2014)