A study on customers' satisfaction towards Tabung Haji by using service quality dimension / Zahrul Hisyam Jefrry

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A study on customers' satisfaction towards Tabung Haji by using service quality dimension / Zahrul Hisyam Jefrry

This study is emphasis on the importance of service quality that has been offered by an organization. Service quality is an important element that will affect the customer satisfaction. The purpose of this paper is to test identify which are service quality dimension that influences the custom...

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Bibliographic Details
Main Author:	Jefrry, Zahrul Hisyam
Format:	Student Project
Language:	English
Published:	Faculty of Business Management 2015
Subjects:	Customer services. Customer relations Banking
Online Access:	https://ir.uitm.edu.my/id/eprint/21715/

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