Customer satisfaction at container operation department of Northport (Malaysia) Berhad / Mazlina Samsidi

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Customer satisfaction at container operation department of Northport (Malaysia) Berhad / Mazlina Samsidi

The relationship between service quality and customer satisfaction has received considerable academic attention in the past few years. But the nature of the exact relationship between service quality and customer satisfaction is still shrouded with uncertainty. This study attempts to identify which...

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Bibliographic Details
Main Author:	Samsidi, Mazlina
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2006
Subjects:	Consumer satisfaction Personnel management. Employment management
Online Access:	https://ir.uitm.edu.my/id/eprint/21468/

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