Contributing factors of customer dissatisfaction with service quality at post office in Wilayah Persekutuan / Nor Marina Mohtar

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Contributing factors of customer dissatisfaction with service quality at post office in Wilayah Persekutuan / Nor Marina Mohtar

This research is about contributing factors of customer dissatisfaction at Post office in Wilayah Persekutuan. There are many factors that contribute to the dissatisfaction with the service at the Post Office. This study, thus have the following objectives: 1) To determine the factors that will f...

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Bibliographic Details
Main Author:	Mohtar, Nor Marina
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2007
Subjects:	Postal service. Stamps. Philately Consumer satisfaction Customer services. Customer relations
Online Access:	https://ir.uitm.edu.my/id/eprint/21081/

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