Customer satisfaction towards Amanah Saham Nasional Berhad (ASNB) agents service level in Kuala Lumpur / Nani Ajit

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Customer satisfaction towards Amanah Saham Nasional Berhad (ASNB) agents service level in Kuala Lumpur / Nani Ajit

Customer satisfaction is increasingly becoming more important as more companies strive for quality in their products and services. Hence, if the company's perceived performance exceeds a customer's expectations (a positive disconfirmation), then the customer feels satisfied. On the other h...

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Bibliographic Details
Main Author:	Ajit, Nani
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2006
Subjects:	Consumer satisfaction Customer services. Customer relations
Online Access:	https://ir.uitm.edu.my/id/eprint/21054/

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