Structural relationships of organizational identity and organizational citizenship behaviour among Malaysian hotel employees / Hashim Fadzil Ariffin, Raja Puteri Saadiah Raja Abdullah and Noradzhar Baba
The main objective of this study is to investigate the structural rela-tionships between organizational identity (OI) and organizational citizenship behaviour (OCB) among Malaysian hotel employees. The aim is to identify the perception of employees concerning the OI and OCB that they have perceived...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
2015
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/20634/ |
| _version_ | 1848805057547468800 |
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| author | Ariffin, Hashim Fadzil Raja Abdullah, Raja Puteri Saadiah Baba, Noradzhar |
| author_facet | Ariffin, Hashim Fadzil Raja Abdullah, Raja Puteri Saadiah Baba, Noradzhar |
| author_sort | Ariffin, Hashim Fadzil |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | The main objective of this study is to investigate the structural rela-tionships between organizational identity (OI) and organizational citizenship behaviour (OCB) among Malaysian hotel employees. The aim is to identify the perception of employees concerning the OI and OCB that they have perceived at their workplace. The data have been collected through sets of questionnaire answered by 624 respondents who are hotel employees in Malaysia. The result of this study reveals that OI and OCB are perceived as valid constructs. Findings also show that there is a relationship between OI and OCB, and is confirmed through Structural Equation Modeling. Re-spondents perceive that the more they possess OI, the more they re-act in OCB manners. Limitations and future research directions are also discussed. |
| first_indexed | 2025-11-14T22:04:59Z |
| format | Article |
| id | uitm-20634 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T22:04:59Z |
| publishDate | 2015 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-206342018-07-17T03:29:47Z https://ir.uitm.edu.my/id/eprint/20634/ Structural relationships of organizational identity and organizational citizenship behaviour among Malaysian hotel employees / Hashim Fadzil Ariffin, Raja Puteri Saadiah Raja Abdullah and Noradzhar Baba jthca Ariffin, Hashim Fadzil Raja Abdullah, Raja Puteri Saadiah Baba, Noradzhar Hospitality industry. Hotels, clubs, restaurants, etc. Food service Building operation and housekeeping The main objective of this study is to investigate the structural rela-tionships between organizational identity (OI) and organizational citizenship behaviour (OCB) among Malaysian hotel employees. The aim is to identify the perception of employees concerning the OI and OCB that they have perceived at their workplace. The data have been collected through sets of questionnaire answered by 624 respondents who are hotel employees in Malaysia. The result of this study reveals that OI and OCB are perceived as valid constructs. Findings also show that there is a relationship between OI and OCB, and is confirmed through Structural Equation Modeling. Re-spondents perceive that the more they possess OI, the more they re-act in OCB manners. Limitations and future research directions are also discussed. 2015 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/20634/1/AJ_HASHIM%20FADZIL%20ARIFFIN%20JTHCA%20B%2015.pdf Ariffin, Hashim Fadzil and Raja Abdullah, Raja Puteri Saadiah and Baba, Noradzhar (2015) Structural relationships of organizational identity and organizational citizenship behaviour among Malaysian hotel employees / Hashim Fadzil Ariffin, Raja Puteri Saadiah Raja Abdullah and Noradzhar Baba. (2015) Journal of Tourism, Hospitality & Culinary Arts (JTHCA) <https://ir.uitm.edu.my/view/publication/Journal_of_Tourism,_Hospitality_=26_Culinary_Arts_=28JTHCA=29.html>, 7 (2). ISSN 1985-8914 ; 2590-3837 https://www.jthca.org/ |
| spellingShingle | Hospitality industry. Hotels, clubs, restaurants, etc. Food service Building operation and housekeeping Ariffin, Hashim Fadzil Raja Abdullah, Raja Puteri Saadiah Baba, Noradzhar Structural relationships of organizational identity and organizational citizenship behaviour among Malaysian hotel employees / Hashim Fadzil Ariffin, Raja Puteri Saadiah Raja Abdullah and Noradzhar Baba |
| title | Structural relationships of organizational identity and organizational citizenship behaviour among Malaysian hotel employees / Hashim Fadzil Ariffin, Raja Puteri Saadiah Raja Abdullah and Noradzhar Baba |
| title_full | Structural relationships of organizational identity and organizational citizenship behaviour among Malaysian hotel employees / Hashim Fadzil Ariffin, Raja Puteri Saadiah Raja Abdullah and Noradzhar Baba |
| title_fullStr | Structural relationships of organizational identity and organizational citizenship behaviour among Malaysian hotel employees / Hashim Fadzil Ariffin, Raja Puteri Saadiah Raja Abdullah and Noradzhar Baba |
| title_full_unstemmed | Structural relationships of organizational identity and organizational citizenship behaviour among Malaysian hotel employees / Hashim Fadzil Ariffin, Raja Puteri Saadiah Raja Abdullah and Noradzhar Baba |
| title_short | Structural relationships of organizational identity and organizational citizenship behaviour among Malaysian hotel employees / Hashim Fadzil Ariffin, Raja Puteri Saadiah Raja Abdullah and Noradzhar Baba |
| title_sort | structural relationships of organizational identity and organizational citizenship behaviour among malaysian hotel employees / hashim fadzil ariffin, raja puteri saadiah raja abdullah and noradzhar baba |
| topic | Hospitality industry. Hotels, clubs, restaurants, etc. Food service Building operation and housekeeping |
| url | https://ir.uitm.edu.my/id/eprint/20634/ https://ir.uitm.edu.my/id/eprint/20634/ |