Personality traits, surface traits, organisational culture and performance outcomes of the call centre agents in the Klang Valley / Mohmad Najid Ramli

Personality traits, surface traits, organisational culture and performance outcomes of the call centre agents in the Klang Valley / Mohmad Najid Ramli

The main thrust of this present study is to identify the antecedents and underlying dimensions of performance outcomes of the call-centre agents in the Klang Valley. The data for the provision of the empirical evidence was drawn from the call centres of five participating banks namely, Maybank, CIMB...

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Bibliographic Details
Main Author: Ramli, Mohmad Najid
Format: Book Section
Language:English
Published: Institute of Graduate Studies, UiTM 2017
Subjects:
Malaysia
Online Access:https://ir.uitm.edu.my/id/eprint/19894/

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