Total Quality Management (TQM) practices: challenges faced by hotel managers / Jazira Anuar, Norzuwana Sumarjan and Salleh Mohd Radzi

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Total Quality Management (TQM) practices: challenges faced by hotel managers / Jazira Anuar, Norzuwana Sumarjan and Salleh Mohd Radzi

Total Quality Management (TQM) has appeared to be significant in the hotel and tourism industries over the last decades. With the intense competition among organizations in hotel and tourism industries to fulfil customers increasing demand patterns, many organizations have restructure their TQM prac...

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Bibliographic Details
Main Authors:	Anuar, Jazira, Mohd Radzi, Salleh
Format:	Article
Language:	English
Published:	Faculty of Hotel and Management, Universiti Teknologi MARA, Selangor, Kampus Puncak Alam Campus 2017
Subjects:	Travel and state. Tourism Total quality management. Benchmarking Service industries
Online Access:	https://ir.uitm.edu.my/id/eprint/19521/

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