An IPA assessment of international guests’ perceptions on hotel service operations / Anderson Ngelambong…[et al.]

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An IPA assessment of international guests’ perceptions on hotel service operations / Anderson Ngelambong…[et al.]

The purpose of this paper is to examine international guests’ perceptions on the importance and performance of eight key areas of hotel operation. From in depth review of the literature, eight attributes of hotel operation were identified namely accommodation services, resort day activities, dining...

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Bibliographic Details
Main Authors:	Anderson, Ngelambong, Isa, Nina Farisha, Mohd Hanafiah, Mohd Hafiz, Kibat, Silverina Anabelle
Format:	Article
Language:	English
Published:	Faculty of Hotel and Tourism Management, Institut Teknologi MARA, Selangor, Puncak Alam Campus 2011
Subjects:	Service industries Consumer satisfaction
Online Access:	https://ir.uitm.edu.my/id/eprint/19448/

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