Conceptualising the service excellence and its antecedents: the development of the structural equation model / Yuhanis Abdul Aziz and Khairil Wahiddin

QR Code

Conceptualising the service excellence and its antecedents: the development of the structural equation model / Yuhanis Abdul Aziz and Khairil Wahiddin

Increasing and maintaining service excellence in the tourism and hospitality industry are known to enhance the customers’ satisfaction and could bring more profits to the organisations. This conceptual paper focuses on the antecedents of service excellence, in particular the relationship with servic...

Full description

Bibliographic Details
Main Authors:	Abdul Aziz, Yuhanis, Wahiddin, Khairil
Format:	Article
Language:	English
Published:	Faculty of Hotel and Tourism Management, Universiti Teknologi MARA, Selangor, Puncak Alam Campus 2010
Subjects:	Travel and the state. Tourism Success in business. Performance Consumer satisfaction
Online Access:	https://ir.uitm.edu.my/id/eprint/19444/

Similar Items

Historical Service Quality Assessment of Malaysia’s World Heritage Site / Hasnawati Haji Guliling and Yuhanis Abdul Aziz
by: Haji Guliling, Hasnawati, et al.
Published: (2018)

A hierarchical approach to measure service performance in the resort hotel’s service encounters / Yun Yang and Andrew Chan
by: Yang, Yun, et al.
Published: (2010)

Customer’s acceptance, usage and M-satisfaction of Mobile Hotel Reservation Apps (MHRA) / Mohd Noor Ismawi Ismail...[et al.]
by: Ismail, Mohd Noor Ismawi, et al.
Published: (2017)

"A study of the 4P's in determining customer satisfaction of Taman Mini Malaysia & Mini Asean (TMMA)" / Hani Mardhati Mohamad
by: Mohamad, Hani Mardhati
Published: (2008)

Foreigner’s satisfaction towards tourism Malaysia Pahang’s services / Nadia Farhan Mohd Shalahim
by: Mohd Shalahim, Nadia Farhan
Published: (2010)

The effectiveness of Visit Malaysia Year 2007 campaign / Syahirah Shaari
by: Shaari, Syahirah
Published: (2007)

The influence of career path elements, mentoring and career development strategies on women employability in Iran’s tourism industry / Simin Saghafi
by: Saghafi, Simin
Published: (2014)

Sustainable tourism development prac-tices of mice venue providers in east coast region, peninsula Malaysia / Maisarah Abd Hamid... [et al.]
by: Abd Hamid, Maisarah, et al.
Published: (2013)

Entrepreneurial characteristic and commitment in heritage industry in Terengganu / Muhammad Abi Sofian Abdul Halim, Wan Asri Wan Abdul Aziz and Zainuddin Zakaria
by: Abdul Halim, Muhammad Abi Sofian, et al.
Published: (2009)

The role of Melaka Historical City Council (MHCC) in influencing international tourist motivation to visit Melaka for Melaka’s cultural tourism / Nurul Aida Abdul Rahim
by: Abdul Rahim, Nurul Aida
Published: (2010)

Factors influence on revisit: De Rhu Beach Resort / Muhammad Akmal Haikal Zainol Abidin
by: Zainol Abidin, Muhammad Akmal Haikal
Published: (2016)

The foreign tourists’ satisfaction towards the service quality provided by travel agencies in Kota Kinabalu, Sabah / Raja Eddy Akhmar Raja Iza Akhmar
by: Raja Iza Akhmar, Raja Eddy Akhmar
Published: (2012)

Conceptualising the service excellence and its antecedents: the development of the structural equation model
by: Abdul Aziz, Yuhanis, et al.
Published: (2010)

A study on traditional roof at Melaka village case study: Kampung Morten / Izzah Lieyana Abdul Aziz
by: Abdul Aziz, Izzah Lieyana
Published: (2019)

Muslim tourist perceived value on satisfaction in Muslim-friendly tourism in Kuala Lumpur and Melaka / Aimi Hajar Abdul Aziz
by: Abdul Aziz, Aimi Hajar
Published: (2020)

A study on ecotourism package to West Malaysian tourist handled by Cat City Holidays / Melissa Supang Musa
by: Musa, Melissa Supang
Published: (2005)

Exploring revisit intention behaviour among tourists: empirical evidence from United Arab Emirates tourism industry / Abdul Raheem Jasim Mohamed
by: Mohamed, Abdul Raheem Jasim
Published: (2014)

Planning implications and sustainability of tourism: a comparative study of Hikkaduwa and Bentota, Sri Lanka / Medha Rasanjalee Gunawardana and H.L.G. Sanjeewani
by: Sanjeewani, H.L.G.
Published: (2009)

An evaluation of ASEAN tourism websites / Noel Scott and Rodolfo Baggio
by: Baggio, Rodolfo
Published: (2009)

Adaptive reuse of historical buildings and local residents’ actual visitation / Adlin Baizura Ariffin…[et al.]
by: Mohd Zahari, Mohd Salehuddin, et al.
Published: (2017)

“Your loyalty is rewarded”: a study of hotel loyalty program in Malaysia / Chong Ka Leong
by: Chong, Ka Leong
Published: (2017)

Social media information and hotel selection : integration of TAM and IAM models / Dayang Nadiah Abang Othman, Arni Abdul Gani and Nur Farahwati Ahmad
by: Abang Othman, Dayang Nadiah, et al.
Published: (2017)

Sporting event attributes and behavioural intention: mediating effect of destination image / Dhiya Hikmahana Abdul Razak and Aslinda Mohd Shahril
by: Abdul Razak, Dhiya Hikmahana, et al.
Published: (2017)

River cruise impact towards local community : an exploratory factor analysis approach / Faieznor Mohd Nasir and Mohd Hafiz Hanafiah
by: Mohd Nasir, Faieznor, et al.
Published: (2017)

Hotel selection attributes among mature travellers at Redang Island / Jazira Anuar...[et al.]
by: Anuar, Jazira, et al.
Published: (2017)

Medical tourism: Tourist information sources, satisfaction and post behavioral / Nor Adilah Md. Zain...[et al]
by: Md. Zain, Nor Adilah, et al.
Published: (2017)

Tourist motivation to consume Pulau Pinang local food / Norliana Hashim...[et al]
by: Hashim, Norliana, et al.
Published: (2017)

Aboriginal and Torres Strait Islanders’ tourism policy : the current state of play / M Whitford
by: Whitford, M
Published: (2009)

Tourism and terrorism : a hotel industry perspective / Joan C. Henderson...[et al.]
by: Henderson, Joan C., et al.
Published: (2010)

Sustainability analysis : visitors impact on Taman Negara, Pahang, Malaysia / Nor’Ain Othman, Nor Asmalina Mohd Anwar & Lim Lay Kian
by: Nor’Ain, Othman, et al.
Published: (2010)

Service quality, value, satisfaction and future intention in medical tourism / Noor Hazilah Abd Manaf…[et al.]
by: Abd Manaf, Noor Hazilah, et al.
Published: (2017)

Travel patterns of people with physical disabilities in attractions sector of Selangor’s tourism industry / Nurul Fatin Nabila Md Nafiah … [et al.]
by: Abd.Karim, Intan Farhana, et al.
Published: (2017)

British tourists’ travel motivation, satisfaction and post travel behaviour towards visiting Malaysia / Noriman Rojulai
by: Rojulai, Noriman
Published: (2010)

The effectiveness of interpretation board at Heritage Site in Bandar Hilir Melaka / Nik Nurul Aizah Nik Abdul Rahman , Nurul Azwa Ahmad Kamal and Wan Farah Wan Samsudin
by: Nik Abdul Rahman, Nik Nurul Aizah, et al.
Published: (2015)

Kajian penglibatan penduduk di dalam industri pelancongan. Kes kajian : pinggir pantai Negeri Terengganu (Daerah Marang,Terengganu) / Maimon Haji Ali
by: Ali, Maimon
Published: (1992)

Pembentukan konsep destinasi mesra pelancong : konsep berorientasikan pelancong sebagai pengguna / Ahmad Nazrin Aris Anuar, Habibah Ahmad, Hamzah Jusoh and Mohd Yusof Hussain
by: Ahmad, Habibah, et al.
Published: (2013)

Penglibatan Bumiputera di dalam penyediaan kemudahan penginapan pelancong / Rohaya Mohamad Yuneh and Wan Zulredah Wan Awang
by: Mohamad Yuneh, Rohaya, et al.
Published: (1991)

Kajian tapak-tapak arkeologi di Malaysia dan kepentingannya dari sudut pelancongan, tumpuan khas kepada tapak arkeologi Pulau Kelumpang, Perak Darul Ridzuan / Suzlyna Abd. Latib
by: Abd. Latib, Suzlyna
Published: (1993)

Influence of customer satisfaction on service quality and trust relationship in Malaysian rural tourism / Zahir Osman and Ilham Sentosa
by: Sentosa, Ilham
Published: (2013)

A study on tourism challenges at Tasik Kenyir / Taufiq A Rahman
by: A Rahman, Taufiq
Published: (2008)