Service quality in baggage handling: The case of Malaysia Airlines / Nazatulzarit Kamesan

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Service quality in baggage handling: The case of Malaysia Airlines / Nazatulzarit Kamesan

The purpose of this research is to study the identify the problems of baggage handling by Malaysia Airlines especially in terms of service quality and to examine the relationship between Service Quality and Baggage Handling Service Satisfaction . Moreover, this study is to identify the level of cust...

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Bibliographic Details
Main Author:	Kamesan, Nazatulzarit
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2007
Subjects:	Malaysia
Online Access:	https://ir.uitm.edu.my/id/eprint/19239/

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