Service quality attributes: perspective of newly registered postgraduate students by research / Siti Halijjah Shariff, Syazwani Amanina Azman, Nur Fhatihah Zakria

Service quality attributes: perspective of newly registered postgraduate students by research / Siti Halijjah Shariff, Syazwani Amanina Azman, Nur Fhatihah Zakria

For service industry, it is rather difficult to measure quality of service since services are intangible in nature. Nevertheless, effort on measuring service quality will have to be done to form a basis of monitoring, control and planning. This study looks into the service quality attributes of post...

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Bibliographic Details
Main Authors: Shariff, Siti Halijjah, Azman, Syazwani Amanina, Zakria, Nur Fhatihah
Format: Article
Language:English
Published: Faculty of Business and Management, Universiti Teknologi MARA, Puncak Alam Campus 2016
Subjects:
Service industries
Professional education
Online Access:https://ir.uitm.edu.my/id/eprint/19029/

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