Level of customer satisfaction toward PROTON cars/ Nur Syazana Mohd Nizar
As requirement by subject Industrial Training Report (OPM 662), I have completed this research on “level of Customer Satisfaction toward Proton Sendirian Berhad cars”. In this research four independent variables that affect customer satisfaction level have been identified which are cost, product des...
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| Format: | Student Project |
| Language: | English |
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Faculty of Business and Management
2010
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| Online Access: | https://ir.uitm.edu.my/id/eprint/19008/ |
| _version_ | 1848804660686618624 |
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| author | Mohd Nizar, Nur Syazana |
| author_facet | Mohd Nizar, Nur Syazana |
| author_sort | Mohd Nizar, Nur Syazana |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | As requirement by subject Industrial Training Report (OPM 662), I have completed this research on “level of Customer Satisfaction toward Proton Sendirian Berhad cars”. In this research four independent variables that affect customer satisfaction level have been identified which are cost, product design, quality and service. Research has been doing on customer of Proton at Tanjung Malim. I have taken 100 people to be my respondents in Tanjung Malim that means I used 100 samples on this research. Objectives of the study are to investigate the problems faces by customer at Proton, to identify the level of customer satisfaction toward this organization, to examine the most elements that influence customer satisfaction, and to give some recommendations to Proton in order for improvement in future. Finding on this research, we will know the level of customer satisfaction of Proton and also measure the relationship between customer satisfaction with cost, product design, quality and service. |
| first_indexed | 2025-11-14T21:58:40Z |
| format | Student Project |
| id | uitm-19008 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T21:58:40Z |
| publishDate | 2010 |
| publisher | Faculty of Business and Management |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-190082018-12-18T04:47:55Z https://ir.uitm.edu.my/id/eprint/19008/ Level of customer satisfaction toward PROTON cars/ Nur Syazana Mohd Nizar Mohd Nizar, Nur Syazana Automotive transportation As requirement by subject Industrial Training Report (OPM 662), I have completed this research on “level of Customer Satisfaction toward Proton Sendirian Berhad cars”. In this research four independent variables that affect customer satisfaction level have been identified which are cost, product design, quality and service. Research has been doing on customer of Proton at Tanjung Malim. I have taken 100 people to be my respondents in Tanjung Malim that means I used 100 samples on this research. Objectives of the study are to investigate the problems faces by customer at Proton, to identify the level of customer satisfaction toward this organization, to examine the most elements that influence customer satisfaction, and to give some recommendations to Proton in order for improvement in future. Finding on this research, we will know the level of customer satisfaction of Proton and also measure the relationship between customer satisfaction with cost, product design, quality and service. Faculty of Business and Management 2010 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/19008/2/PPb_NUR%20SYAZANA%20MOHD%20NIZAR%20BM%20T%2010_5.pdf Mohd Nizar, Nur Syazana (2010) Level of customer satisfaction toward PROTON cars/ Nur Syazana Mohd Nizar. (2010) [Student Project] (Unpublished) |
| spellingShingle | Automotive transportation Mohd Nizar, Nur Syazana Level of customer satisfaction toward PROTON cars/ Nur Syazana Mohd Nizar |
| title | Level of customer satisfaction toward PROTON cars/ Nur Syazana Mohd Nizar |
| title_full | Level of customer satisfaction toward PROTON cars/ Nur Syazana Mohd Nizar |
| title_fullStr | Level of customer satisfaction toward PROTON cars/ Nur Syazana Mohd Nizar |
| title_full_unstemmed | Level of customer satisfaction toward PROTON cars/ Nur Syazana Mohd Nizar |
| title_short | Level of customer satisfaction toward PROTON cars/ Nur Syazana Mohd Nizar |
| title_sort | level of customer satisfaction toward proton cars/ nur syazana mohd nizar |
| topic | Automotive transportation |
| url | https://ir.uitm.edu.my/id/eprint/19008/ |