A study on customer satisfaction on hotel services that focuses on front office, guest room and restaurant at Permai Park Inn International Kuala Terengganu / Rohana Robiah Ariffin

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A study on customer satisfaction on hotel services that focuses on front office, guest room and restaurant at Permai Park Inn International Kuala Terengganu / Rohana Robiah Ariffin

The advent of deregulation and competition in the hotel industry in Malaysia has brought significant challenges to both organization and customer. It has been said that the only person in the world who appreciates a change is a wet baby. But the willingness and the ability of managers in service fir...

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Bibliographic Details
Main Author:	Ariffin, Rohana Robiah
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 1998
Subjects:	Consumer satisfaction
Online Access:	https://ir.uitm.edu.my/id/eprint/18886/

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