A study on employee awareness towards ISO 9000 standards in improving service quality at DAHE Industries Malaysia Sdn. Bhd. / Siti Rauhana Ahmad

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A study on employee awareness towards ISO 9000 standards in improving service quality at DAHE Industries Malaysia Sdn. Bhd. / Siti Rauhana Ahmad

The purpose of this study is to investigate the level of awareness of employees at DAHE Industries Sdn Bhd about ISO 9000 standards in improving their service quality. A total of 34 respondents were involved in this study , which constitutes 52% of the response rate . Chapter 4 of this report is par...

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Bibliographic Details
Main Author:	Ahmad, Siti Rauhana
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2001
Online Access:	https://ir.uitm.edu.my/id/eprint/18616/

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