Service quality: A comparison study between customer expectation and customer perceived at MAA Seremban / Sabariah Mahjar

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Service quality: A comparison study between customer expectation and customer perceived at MAA Seremban / Sabariah Mahjar

The purpose of this research is to study the comparison between customer expectation and customer perceived at MAA. MAA company does realize that it is important to know the level of its customer expectation and its customer perceived in order for them to not only satisfied their customer but to als...

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Bibliographic Details
Main Author:	Mahjar, Sabariah
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2006
Online Access:	https://ir.uitm.edu.my/id/eprint/18568/

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