Using visual interaction to alleviate waiting anxiety in waiting area / Wan Nor Hafidzah Wan Mohd
This project investigates the possibilities of visual interaction to improve the waiting experience of clients in waiting area. The research question is: How can game application be used in a waiting room to positively influence the waiting experience of clients?. More specifically, the project aims...
| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2015
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| Online Access: | https://ir.uitm.edu.my/id/eprint/18424/ |
| _version_ | 1848804526889369600 |
|---|---|
| author | Wan Mohd, Wan Nor Hafidzah |
| author_facet | Wan Mohd, Wan Nor Hafidzah |
| author_sort | Wan Mohd, Wan Nor Hafidzah |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | This project investigates the possibilities of visual interaction to improve the waiting experience of clients in waiting area. The research question is: How can game application be used in a waiting room to positively influence the waiting experience of clients?. More specifically, the project aims to find out how selected visual interaction tool (game application and informative visualization) can be used for both: to lower clients’ level of waiting anxiety, and to improve clients’ perception in regards to the perceived waiting time duration. To test these, field experiment at a waiting area with two sampling groups was conducted. A survey with questionnaires was constructed to collect first hand data for the field experiment. |
| first_indexed | 2025-11-14T21:56:33Z |
| format | Thesis |
| id | uitm-18424 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T21:56:33Z |
| publishDate | 2015 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-184242022-03-10T07:02:43Z https://ir.uitm.edu.my/id/eprint/18424/ Using visual interaction to alleviate waiting anxiety in waiting area / Wan Nor Hafidzah Wan Mohd Wan Mohd, Wan Nor Hafidzah This project investigates the possibilities of visual interaction to improve the waiting experience of clients in waiting area. The research question is: How can game application be used in a waiting room to positively influence the waiting experience of clients?. More specifically, the project aims to find out how selected visual interaction tool (game application and informative visualization) can be used for both: to lower clients’ level of waiting anxiety, and to improve clients’ perception in regards to the perceived waiting time duration. To test these, field experiment at a waiting area with two sampling groups was conducted. A survey with questionnaires was constructed to collect first hand data for the field experiment. 2015 Thesis NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/18424/2/TM_WAN%20NOR%20HAFIDZAH%20WAN%20MOHD%20CS%2015_5.pdf Wan Mohd, Wan Nor Hafidzah (2015) Using visual interaction to alleviate waiting anxiety in waiting area / Wan Nor Hafidzah Wan Mohd. (2015) Masters thesis, thesis, Universiti Teknologi MARA. <http://terminalib.uitm.edu.my/18424.pdf> |
| spellingShingle | Wan Mohd, Wan Nor Hafidzah Using visual interaction to alleviate waiting anxiety in waiting area / Wan Nor Hafidzah Wan Mohd |
| title | Using visual interaction to alleviate waiting anxiety in waiting area / Wan Nor Hafidzah Wan Mohd |
| title_full | Using visual interaction to alleviate waiting anxiety in waiting area / Wan Nor Hafidzah Wan Mohd |
| title_fullStr | Using visual interaction to alleviate waiting anxiety in waiting area / Wan Nor Hafidzah Wan Mohd |
| title_full_unstemmed | Using visual interaction to alleviate waiting anxiety in waiting area / Wan Nor Hafidzah Wan Mohd |
| title_short | Using visual interaction to alleviate waiting anxiety in waiting area / Wan Nor Hafidzah Wan Mohd |
| title_sort | using visual interaction to alleviate waiting anxiety in waiting area / wan nor hafidzah wan mohd |
| url | https://ir.uitm.edu.my/id/eprint/18424/ |