A study on relationship between service quality and customer satisfaction: a case study of TMNET customers, Melaka. / Siti Rahmah Abdol Rahim

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A study on relationship between service quality and customer satisfaction: a case study of TMNET customers, Melaka. / Siti Rahmah Abdol Rahim

This research is about a study on the relationship bet'Neen service quality and customer satisfaction in TMNET Melaka. Elements of reliability, tangibility and responsiveness of service quality have been identified in order to investigate whether or not these variables have relationship with...

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Bibliographic Details
Format:	Student Project
Published:	Faculty of Business and Management 2008
Online Access:	https://ir.uitm.edu.my/id/eprint/18028/

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