The challenges of retaining customers by Telekom Malaysia / Nordiyana Kamal Arriff

QR Code

The challenges of retaining customers by Telekom Malaysia / Nordiyana Kamal Arriff

This study is to determine customer satisfaction towards service quality of Telekom Malaysia. From this study, we can evaluate what actually the factors that Telekom Malaysia can retain their customers and at the same time can gain competitive advantage. It consists of 5 chapters in which are comple...

Full description

Bibliographic Details
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2008
Online Access:	https://ir.uitm.edu.my/id/eprint/17980/

Similar Items

The effectiveness of Customer Management Department in Telekom Malaysia consumer sales Selangor in retaining their existing customers / Nur Solatul Ima Sahidan
by: Sahidan, Nur Solatul Ima
Published: (2008)

Customer satisfaction towards broadband of Telekom Malaysia
by: Wong, Chiung Kiet
Published: (2013)

Synthesis, characterization and encapsulation studies of mixed diorganotin dithiocarbamates complexes / Nordiyana Zaldi
by: Nordiyana , Zaldi
Published: (2018)

Telekom Malaysia Berhad Challenges In Business Operation And Performance
by: Hassan, Hashim
Published: (2001)

Customer Satisfaction Under Equal Access Environment In Telekom Malaysia
by: Nordin, Mohd Ali
Published: (2000)

Retaining Customers through Relationship Marketing in an Islamic Financial Institution in Malaysia
by: Mohamed Kassim, Kamsol, et al.
Published: (2009)

The relationship between fun at work and work engagement / Mohd Fazil Jamaludin, Nordiyana Mohammed Shobri, Azlyantiny Mohammad
by: Jamaludin, Mohd Fazil, et al.
Published: (2013)

Comparison on diversity of terrestrial pteridophytes at disturbed and undisturbed area in Kuala Pilah, Negeri Sembilan / Nordiyana Mohd Nasir
by: Mohd Nasir, Nordiyana
Published: (2014)

The impact of the underpinnings of relationship marketing on customer loyalty in Telekom Malaysia / Nurfadhilah Basri
by: Basri, Nurfadhilah
Published: (2008)

A Study Of Employees' Commitment In Customer Network Operation Division In Telekom Malaysia
by: Hussin, Abd Razak
Published: (2000)

RMU (PJIA) UiTM Terengganu research grant financial management system (R-GRANT) / Nordiyana Ahmad Marzuki
by: Ahmad Marzuki, Nordiyana
Published: (2014)

RETAINING CUSTOMER LOYALTY IN ONLINE SHOPPING. A COMPARISON OF UK WITH RUSSIA
by: Zimina, Olga
Published: (2006)

A study of customer satisfaction level at Telekom Malaysia / Padilah Hj. Md. Yunus
by: Md. Yunus, Padilah
Published: (2005)

The influence of service quality on the loyalty of Telekom's Customer / Intan Syalia Wahid
by: Wahid, Intan Syalia
Published: (2011)

Study On Telekom Malaysia Berhad
by: Shaari, Shamsul
Published: (2004)

Streamyx complain by customers: a case study of Telekom Malaysia Berhad / Mohd Syafiq Ishak
by: Ishak, Mohd Syafiq
Published: (2010)

Improving Telekom Malaysia’s customer satisfaction through their staff and business partner / Munawarah M. Sarkawi
by: M. Sarkawi, Munawarah
Published: (2010)

The Study Of Success Factors Of Telekom Malaysia
by: Abdullah, Baharuddin
Published: (2000)

Streamyx complaint by customers: a case study in Telekom Malaysia Berhad Melaka / Nur Syahirah Mahassan
by: Mahassan, Nur Syahirah
Published: (2011)

Retaining customers through Islamic relationship marketing practice: findings from Malaysian takaful industry
by: Che Mohd Salleh, Marhanum
Published: (2014)

Acquiring and Retaining customers in a UK small IT Company: a case study of Company SG
by: Liang, Meng
Published: (2012)

The effectiveness of promotional tools to retain customer loyalty at Kedai Mesra Petronas / Noor Sharyina Samsusah
by: Samsusah, Noor Sharyina
Published: (2009)

A study of customer satisfaction towards Telekom Malaysia Berhad (TM) in Kota Kinabalu, Sabah / Rusydi Rosli
by: Rosli, Rusydi
Published: (2012)

A study on factor that effect foreign customer loyalty in Telekom Malaysia Berhad / Nurul Atiqah Mohamad Azahar
by: Mohamad Azahar, Nurul Atiqah
Published: (2011)

Capability on paying back microfinance loan: a case study in Bank Simpanan Nasional (HQ) Jalan Ampang Kuala Lumpur / Nordiyana Ayuni Zakaria
by: Zakaria, Nordiyana Ayuni
Published: (2010)

Retaining Middle Managers in China
by: Li, Bo
Published: (2008)

Rubber tire retaining wall
by: Chew, Wai Hoong.
Published: (2001)

Varsities retain research status
by: The Sun,
Published: (2010)

Varsities retain research status
by: The Sun,
Published: (2010)

Keris retain premier crown
by: New Straits Times
Published: (2019)

The influence of intellectual capital on the performance of Telekom Malaysia
by: Ismail, Mazlan
Published: (2005)

Case Study of Telekom Malaysia Berhad (TM)
by: Mohd Pisal, Mohd Sufian
Published: (2006)

Case Study Of IT Shared Services In Telekom Malaysia
by: Othman, Maz Hiza Bazly
Published: (2007)

Retaining committed customers for a consumer bank: A study across search-experience-credence products
by: May, Chia-Yun
Published: (2005)

A study of customer satisfaction using servqual in the context of internet service towards Telekom Malaysia / Nur Bazilah Zahari
by: Zahari, Nur Bazilah
Published: (2019)

Enhancing customer loyalty programs: a study case of Telekom Malaysia Kota Bharu / Ahmad Hafiz Che Hashim
by: Che Hashim, Ahmad Hafiz
Published: (2011)

A study of service recovery of customer complaint at Telekom Malaysia Berhad ™ in Kota Bharu / Fatin Nadhirah Ahmad Shafien
by: Ahmad Shafien, Fatin Nadhirah
Published: (2014)

Australia retain SOJ crown, Malaysia finish fourth
by: Shah, Mohd Farhaan
Published: (2017)

Recruiting and Retaining for IT SME : An Employee Perspective
by: Kanagalingam, Sivaruban
Published: (2013)

Improvement By Using Antifouling On Retaining Wall
by: Marzuki, Kamal Khairi Ahmad
Published: (2021)