Patient’s satisfaction on meal service by outsourced foodservice contractors at government hospitals in Selangor / Mohd Harrith Hardeenata Abd Patah
Undeniable, hospital food and nutrition services play an important role in patient recovery and well-being. Meal service is one of the factors that influence satisfaction among hospitalized patients. This study empirically investigates the meal service attributes that associated with the satisfac...
| Main Author: | |
|---|---|
| Format: | Thesis |
| Language: | English |
| Published: |
2013
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| Online Access: | https://ir.uitm.edu.my/id/eprint/17699/ |
| _version_ | 1848804336923049984 |
|---|---|
| author | Abd Patah, Mohd Harrith Hardeenata |
| author_facet | Abd Patah, Mohd Harrith Hardeenata |
| author_sort | Abd Patah, Mohd Harrith Hardeenata |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | Undeniable, hospital food and nutrition services play an important role in patient recovery and
well-being. Meal service is one of the factors that influence satisfaction among hospitalized
patients. This study empirically investigates the meal service attributes that associated with the
satisfaction among patients at Hospital Selayang, Hospital Serdang and Hospital Sungai Buloh.
By using the quantitative approach, the experiences of 236 patients were obtained. Through a
series of descriptive and inferential statistics, some meaningful insights on the issues of interest
were acquired. Findings of this study clearly revealed that food properties, interpersonal service
and environmental presentation were recognized as contributory factors that influence patient
satisfaction. Among these dimensions, food properties were the most important predictor in
patient’s satisfaction, followed by interpersonal service and environmental presentation. The
pessimistic indication has given some implications not only for the patients, but also for the
outsourced foodservice contractors and hospitals as a whole. |
| first_indexed | 2025-11-14T21:53:32Z |
| format | Thesis |
| id | uitm-17699 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T21:53:32Z |
| publishDate | 2013 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-176992019-02-27T01:19:33Z https://ir.uitm.edu.my/id/eprint/17699/ Patient’s satisfaction on meal service by outsourced foodservice contractors at government hospitals in Selangor / Mohd Harrith Hardeenata Abd Patah Abd Patah, Mohd Harrith Hardeenata Undeniable, hospital food and nutrition services play an important role in patient recovery and well-being. Meal service is one of the factors that influence satisfaction among hospitalized patients. This study empirically investigates the meal service attributes that associated with the satisfaction among patients at Hospital Selayang, Hospital Serdang and Hospital Sungai Buloh. By using the quantitative approach, the experiences of 236 patients were obtained. Through a series of descriptive and inferential statistics, some meaningful insights on the issues of interest were acquired. Findings of this study clearly revealed that food properties, interpersonal service and environmental presentation were recognized as contributory factors that influence patient satisfaction. Among these dimensions, food properties were the most important predictor in patient’s satisfaction, followed by interpersonal service and environmental presentation. The pessimistic indication has given some implications not only for the patients, but also for the outsourced foodservice contractors and hospitals as a whole. 2013 Thesis NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/17699/2/TM_MOHD%20HARRITH%20HARDEENATA%20%20ABD%20PATAH%20HM%2013_5.pdf Abd Patah, Mohd Harrith Hardeenata (2013) Patient’s satisfaction on meal service by outsourced foodservice contractors at government hospitals in Selangor / Mohd Harrith Hardeenata Abd Patah. (2013) Masters thesis, thesis, Universiti Teknologi MARA. |
| spellingShingle | Abd Patah, Mohd Harrith Hardeenata Patient’s satisfaction on meal service by outsourced foodservice contractors at government hospitals in Selangor / Mohd Harrith Hardeenata Abd Patah |
| title | Patient’s satisfaction on meal service by outsourced foodservice contractors at government hospitals in Selangor / Mohd Harrith Hardeenata Abd Patah |
| title_full | Patient’s satisfaction on meal service by outsourced foodservice contractors at government hospitals in Selangor / Mohd Harrith Hardeenata Abd Patah |
| title_fullStr | Patient’s satisfaction on meal service by outsourced foodservice contractors at government hospitals in Selangor / Mohd Harrith Hardeenata Abd Patah |
| title_full_unstemmed | Patient’s satisfaction on meal service by outsourced foodservice contractors at government hospitals in Selangor / Mohd Harrith Hardeenata Abd Patah |
| title_short | Patient’s satisfaction on meal service by outsourced foodservice contractors at government hospitals in Selangor / Mohd Harrith Hardeenata Abd Patah |
| title_sort | patient’s satisfaction on meal service by outsourced foodservice contractors at government hospitals in selangor / mohd harrith hardeenata abd patah |
| url | https://ir.uitm.edu.my/id/eprint/17699/ |