Spa attributes, customer satisfaction and retention: customers of 4 & 5 stars hotel spas in Kuala Lumpur / Nor Laily Ibrahim

Spa attributes, customer satisfaction and retention: customers of 4 & 5 stars hotel spas in Kuala Lumpur / Nor Laily Ibrahim

Malaysian society nowadays is veering into health and healthy living. A spa is considered as the closest means to relax and unwind from the hectic daily schedule. Due to this fact, hotels are trying to tap into the potential that a spa has to offer by providing spa facilities to their customers. How...

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Bibliographic Details
Main Author: Ibrahim, Nor Laily
Format: Thesis
Language:English
Published: 2010
Online Access:https://ir.uitm.edu.my/id/eprint/17528/

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