Factors that contribute in customer loyalty at AIA Bhd. Headquarters, Kuala Lumpur / Nur Adena Izati Mohammad

QR Code

Factors that contribute in customer loyalty at AIA Bhd. Headquarters, Kuala Lumpur / Nur Adena Izati Mohammad

This research is conducted to identify the factors that contribute in customer loyalty at AIA Bhd. headquarters, Kuala Lumpur. The factors are selected is customer perceived quality and expectations, customer trust and willingness and insurer commitment. The results of this research are based on the...

Full description

Bibliographic Details
Main Author:	Mohammad, Nur Adena Izati
Format:	Student Project
Language:	English
Published:	Faculty of Business and Management 2017
Online Access:	https://ir.uitm.edu.my/id/eprint/17269/

Similar Items

A study of relationship office design and employees productivity in Micost / Nur Safirah Izati Ahmad
by: Ahmad, Nur Safirah Izati
Published: (2018)

Design and fabrication of electrically operated Miswak toothbrush / Zaifarhana Izati Zainol Hillal
by: Zainol Hillal, Zaifarhana Izati
Published: (2016)

Factors that contribute to customers loyalty towards nutrilite: A case study in Cheras, Kuala Lumpur / Nur Syafiqah Alia Muhamad Ali
by: Muhamad Ali, Nur Syafiqah Alia
Published: (2008)

Technology Venture Blueprint D’Cool Power - Multifunction Game Controller /Nur Syafiqah Izati Ahmad Marzuki
by: Ahmad Marzuki, Nur Syafiqah Izati
Published: (2020)

AIA, AFTA and domestic private investment: evidence from Malaysia
by: Tajul Ariffin Masron,
Published: (2012)

The Performance of Malaysian Unit Trust Funds that is in compliant with Shari’a Principles and Factors Influencing It / Hasimah Omar and Nur Izati Zainal
by: Omar, Hasimah, et al.
Published: (2014)

Factors that contribute to the customer loyalty of Takaful Ikhlas Sdn Bhd / Noryusniza Che Mat Nasir
by: Che Mat Nasir, Noryusniza
Published: (2011)

Preparation and caracterization of arcylated expoxidized soybean oil in the making of vegetable oil based – film / Farah Izati Ibrahim
by: Ibrahim, Farah Izati Ibrahim
Published: (2020)

Economical effectiveness comparison between Sabit 1 Teras and motorized palm cutter (Cantas) / Nor Izati Md Nor
by: Md Nor, Nor Izati
Published: (2018)

Teater Datuk Harimau: Pendekatan aksi psikologi dalam pembentukan aksi fizikal Ana / Nor Nazlin Izati Ahaddin
by: Ahaddin, Nor Nazlin Izati
Published: (2014)

Factors affecting customer's decision in using Tabung Haji ATM services: a case study in Tabung Haji headquarter, Kuala Lumpur / Sulisa Supardi
by: Supardi, Sulisa
Published: (2017)

The effectiveness of the promotional tools done by Aman Palestin Berhad / Nurul Izati Md Jalil and Siti Nur Hidayah Mohd Ali
by: Md Jalil, Nurul Izati, et al.
Published: (2014)

The effectiveness of loyalty program towards customer loyalty / Mohammad Zaim Mohd Salleh ...[et al.]
by: Mohd Salleh, Mohammad Zaim, et al.
Published: (2018)

Study of leadership style with the successfulness of the societies and clubs in UiTM Melaka / Nurul Izati Mansor and Nurul Ain Poniran
by: Mansor, Nurul Izati, et al.
Published: (2012)

Headquarters-Subsidiary Exchanges and the Quality of Headquarters-Subsidiary Relationship
by: Li, J., et al.
Published: (2015)

Social media and statutory rape: a note from contingent Police Headquarter (IPK) Kuala Lumpur, Malaysia
by: Ahmad Tajudin, Bazlin Darina, et al.
Published: (2011)

A study on the level of knowledge in identifying warning signs of cancer / Jalwaty Jamalul , Nur Alia Izati Abdullah and Nur Syazana Huda Ramle
by: Jamalul, Jalwaty, et al.
Published: (2018)

Relationship between customer satisfaction and loyalty towards ASNB services in Kuala Lumpur / Siti Nazirah Omar
by: Omar, Siti Nazirah
Published: (2006)

The influence of corporate social responsibility “communication and activities” on customer satisfaction and loyalty towards hypermarkets in Kuala Lumpur
by: Ghaffar Kadhim, Kadhim
Published: (2022)

Headquarters-subsidiary exchange and the quality of headquarters-subsidiary relationship in EE MNEs
by: Li, J., et al.
Published: (2014)

Counterproductive work behaviours among police officers: the case for Police Headquarters of Bukit Aman, Kuala Lumpur / Hayyatul Atida Borhan
by: Borhan, Hayyatul Atida
Published: (2019)

Customer loyalty: A case study of Bank Rakyat, Melawati branch, Kuala Lumpur / Norsaliza Mohd Saad
by: Mohd Saad, Norsaliza
Published: (2006)

A study on impacts of parental divorce towards students at UiTM Malacca City Campus / Nor Fiqa Aida Sabri and Nurul Izati Zakaria
by: Sabri, Nor Fiqa Aida, et al.
Published: (2012)

Institutional Distance and Headquarters-Subsidiary Relationship Quality: The Moderating Role of Institutionalization of Headquarters’ Practices in Subsidiaries
by: Li, Forest, et al.
Published: (2016)

Institutional distance and the quality of the headquarters-subsidiary relationship: The moderating role of the institutionalization of headquarters' practices in subsidiaries
by: Li, Jizhong, et al.
Published: (2016)

Quantitative estimates of the variations of refractive index and gain with carrier density in GaAs/GaAIAs semiconductor injection lasers
by: Poh, B. S.
Published: (1984)

Problems face by Malaysian Anti-Corruption Commission (MACC) in curbing corruption: a case study in Malaysian Anti-Corruption Commission (MACC) Kelantan / Nurul Izati Mahadi and Hawa Nur Aliyah Sharol Anuar
by: Mahadi, Nurul Izati, et al.
Published: (2012)

Corporate Planning for Kuala Lumpur City Securities Sdn. Bhd.
by: Yong, Wooi Kee
Published: (1999)

Consequence of customer loyalty to the loyalty program and to the company
by: Evanschitzky, H., et al.
Published: (2012)

Evaluating brand personality of Milo towards customers’ brand loyalty / Mohammad Raffi Fhidzon and Muhammad Mawardi Masling
by: Fhidzon, Mohammad Raffi, et al.
Published: (2019)

Factors that contribute to customer loyalty of Celcom post paid user in Kajang in 2008 / Hazwani Ahmad
by: Ahmad, Hazwani
Published: (2008)

Modelling of advanced submicron gate InGaAs/InAIAs pHEMTS and RTD devices for very high frequency applications
by: Mat Jubadi, Warsuzarina
Published: (2015)

Antecedents of customer loyalty towards private commercial banks in Bangladesh / Md Wasiul Karim and Mohammad Abdul Matin Chowdhury
by: Karim, Md Wasiul, et al.
Published: (2021)

Contribution of Green Marketing to Brand Loyalty
by: Kuek, Way Teng
Published: (2013)

Factors Influencing Customer Loyalty in Telecommunication Industry – A Student outlook of Customer Loyalty
by: A., Viswanathan
Published: (2009)

Dewan Bandaraya Kuala Lumpur (DBKL 1) / Mohammad Hariz Mohd Yunus ... [et al.]
by: Mohammad Hariz, Mohd Yunus, et al.
Published: (2019)

Proposed new interior design of LKIM headquarters at Lot 354, Jalan Ampang, 50450 Kuala Lumpur for Lembaga Kemajuan Ikan Malaysia (LKIM) / Muhamad Amirudin Ahmad Bakir
by: Ahmad Bakir, Muhamad Amirudin
Published: (2012)

Organization factors that influence transfer of training among employees at Farmers’ Organisation Authority (FOA) Headquarters, Kuala Lumpur / Roshidah Ahmad, Khulida Kirana Yahya and Iliyasu shiyanbade Najeemdeen
by: Ahmad, Roshidah, et al.
Published: (2019)

An Investigation on Purchasing Behavior of Piracy Software by Customers in Kuala Lumpur
by: Xu, Meng Xue
Published: (2014)

Maintenance management practices at Sabah State Library Headquarters
by: Siaw , Siew Kong
Published: (2021)