Customer satisfaction towards service quality of counter service at Syarikat Air Melaka Berhad (SAMB) Jalan Hang Tuah / Hazirah Masrom and Nor Nadziha Asmari

Customer satisfaction towards service quality of counter service at Syarikat Air Melaka Berhad (SAMB) Jalan Hang Tuah / Hazirah Masrom and Nor Nadziha Asmari

This research is conducted to examining the customer satisfaction level through service quality of Syarikat Air Melaka Berhad (SAMB). A survey on customer satisfaction level through service quality was conducted among customer in SAMB involved 100 respondents. The attributes of service quality such...

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Bibliographic Details
Main Authors: Masrom, Hazirah, Asmari, Nor Nadziha
Format: Student Project
Language:English
Published: Faculty of Business and Management 2015
Online Access:https://ir.uitm.edu.my/id/eprint/17244/

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