Passenger's satisfaction toward service quality at Melaka International Airport (MIA) / Siti Nurfatin Mohammad Fadzilah , Nor Faezah Mohd Radzi and Margret Neri Peter

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Passenger's satisfaction toward service quality at Melaka International Airport (MIA) / Siti Nurfatin Mohammad Fadzilah , Nor Faezah Mohd Radzi and Margret Neri Peter

This chapter illustrates the general description of this study. It started with the background of the study which expressed the SERQUAL dimensions towards passenger satisfaction. Next, the identification of research issues was organized in the problem statement. From there, the research objectives,...

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Bibliographic Details
Main Authors:	Mohammad Fadzilah, Siti Nurfatin, Margret Neri Peter
Format:	Student Project
Language:	English
Published:	Faculty of Hotel and Tourism Management 2014
Online Access:	https://ir.uitm.edu.my/id/eprint/17229/

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