Passenger's satisfaction toward service quality at Melaka International Airport (MIA) / Siti Nurfatin Mohammad Fadzilah , Nor Faezah Mohd Radzi and Margret Neri Peter
This chapter illustrates the general description of this study. It started with the background of the study which expressed the SERQUAL dimensions towards passenger satisfaction. Next, the identification of research issues was organized in the problem statement. From there, the research objectives,...
| Main Authors: | , |
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| Format: | Student Project |
| Language: | English |
| Published: |
Faculty of Hotel and Tourism Management
2014
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| Online Access: | https://ir.uitm.edu.my/id/eprint/17229/ |
| _version_ | 1848804216487804928 |
|---|---|
| author | Mohammad Fadzilah, Siti Nurfatin Margret Neri Peter |
| author_facet | Mohammad Fadzilah, Siti Nurfatin Margret Neri Peter |
| author_sort | Mohammad Fadzilah, Siti Nurfatin |
| building | UiTM Institutional Repository |
| collection | Online Access |
| description | This chapter illustrates the general description of this study. It started with the background of the study which expressed the SERQUAL dimensions towards passenger satisfaction. Next, the identification of research issues was organized in the problem statement. From there, the research objectives, research questions and theoretical framework were developed and presented accordingly. Lastly, the researcher discussed about the significance of the study and its contribution towards management of Malacca International Airport, academician as well as the passengers. |
| first_indexed | 2025-11-14T21:51:37Z |
| format | Student Project |
| id | uitm-17229 |
| institution | Universiti Teknologi MARA |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T21:51:37Z |
| publishDate | 2014 |
| publisher | Faculty of Hotel and Tourism Management |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | uitm-172292019-08-22T06:17:49Z https://ir.uitm.edu.my/id/eprint/17229/ Passenger's satisfaction toward service quality at Melaka International Airport (MIA) / Siti Nurfatin Mohammad Fadzilah , Nor Faezah Mohd Radzi and Margret Neri Peter Mohammad Fadzilah, Siti Nurfatin Margret Neri Peter This chapter illustrates the general description of this study. It started with the background of the study which expressed the SERQUAL dimensions towards passenger satisfaction. Next, the identification of research issues was organized in the problem statement. From there, the research objectives, research questions and theoretical framework were developed and presented accordingly. Lastly, the researcher discussed about the significance of the study and its contribution towards management of Malacca International Airport, academician as well as the passengers. Faculty of Hotel and Tourism Management 2014 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/17229/2/PPb_SITI%20NURFATIN%20MOHAMMAD%20FADZILAH%20HM%2014_5.pdf Mohammad Fadzilah, Siti Nurfatin and Margret Neri Peter (2014) Passenger's satisfaction toward service quality at Melaka International Airport (MIA) / Siti Nurfatin Mohammad Fadzilah , Nor Faezah Mohd Radzi and Margret Neri Peter. (2014) [Student Project] <http://terminalib.uitm.edu.my/17229.pdf> (Unpublished) |
| spellingShingle | Mohammad Fadzilah, Siti Nurfatin Margret Neri Peter Passenger's satisfaction toward service quality at Melaka International Airport (MIA) / Siti Nurfatin Mohammad Fadzilah , Nor Faezah Mohd Radzi and Margret Neri Peter |
| title | Passenger's satisfaction toward service quality at Melaka International Airport (MIA) / Siti Nurfatin Mohammad Fadzilah , Nor Faezah Mohd Radzi and Margret Neri Peter |
| title_full | Passenger's satisfaction toward service quality at Melaka International Airport (MIA) / Siti Nurfatin Mohammad Fadzilah , Nor Faezah Mohd Radzi and Margret Neri Peter |
| title_fullStr | Passenger's satisfaction toward service quality at Melaka International Airport (MIA) / Siti Nurfatin Mohammad Fadzilah , Nor Faezah Mohd Radzi and Margret Neri Peter |
| title_full_unstemmed | Passenger's satisfaction toward service quality at Melaka International Airport (MIA) / Siti Nurfatin Mohammad Fadzilah , Nor Faezah Mohd Radzi and Margret Neri Peter |
| title_short | Passenger's satisfaction toward service quality at Melaka International Airport (MIA) / Siti Nurfatin Mohammad Fadzilah , Nor Faezah Mohd Radzi and Margret Neri Peter |
| title_sort | passenger's satisfaction toward service quality at melaka international airport (mia) / siti nurfatin mohammad fadzilah , nor faezah mohd radzi and margret neri peter |
| url | https://ir.uitm.edu.my/id/eprint/17229/ |