An excellent lecturer from students' perspectives: a study on two universities / Roslina Ab Wahid

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An excellent lecturer from students' perspectives: a study on two universities / Roslina Ab Wahid

The quest for quality seems an endless journey to many, especially for those in the service industry. As customer needs and wants change over time, service providers are kept wondering what is it that customers want now and in the near future so that they can plan for and design the service that wou...

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Bibliographic Details
Main Author:	Ab Wahid, Roslina
Format:	Article
Language:	English
Published:	Institute of Quality & Knowledge Advancement (InQKA) 2005
Subjects:	Consumers. Consumer demand. Consumption Performance standards
Online Access:	https://ir.uitm.edu.my/id/eprint/16179/

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