A roadmap for the implementation of ISO 9001:2000 in academia: 9 steps to certification by FSPP, UiTM. / Maniam Kaliannan and Jasmine Ahmad

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A roadmap for the implementation of ISO 9001:2000 in academia: 9 steps to certification by FSPP, UiTM. / Maniam Kaliannan and Jasmine Ahmad

The environment in which universities operate is rapidly becoming demanding, competitive and global. Today, academia faces much the same situation manufacturing and service companies 'in the real world' have been encountering for decades. It seems that only with explicit quality assurance...

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Bibliographic Details
Main Authors:	Maniam, Kaliannan, Ahmad, Jasmine
Format:	Article
Language:	English
Published:	Institute of Quality & Knowledge Advancement (InQKA) 2005
Subjects:	Quality control. Standards
Online Access:	https://ir.uitm.edu.my/id/eprint/16178/

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